theory11Reviews of theory11.com

Customer service was bare minimum at most and the crappy part of it all was that it was a gift that was delayed and customer service was great, but then we received it is was unfortunately defective, only to be told to send videos and that we'd have to pay for the return, even though the site shows they cover return shipping on damaged or defective products It is Not worth the headache of dealing with their return policy or this store or site in general for that matter. Stick to Amazon or Walmart 😥

If I could give no star I would. I paid for several items sent multiple emails and calls about my order and I never received my merchandise. Absolute scam.

Ordered Peaky blinders cards, didn’t mention anything about longer for shipping just 4-8 business days after shipping. Google says the next business day for shipping Have emailed multiple times to confirm if it’ll be delivered by Christmas. Was told it would take a week to ship. It’s been over a week and still haven’t shipped. No response from customer service and no idea if and when I’ll receive the cards! Feeling disappointed

Was told to email info for gif card for my grandson which I did…guess email was never seen. Got no answer just thanks for the input

I messaged Theory11 support after noticing print errors in my decks I got from them and they still didn't answer me after 5 days.

It's actually a 0 star review. I have had so many issues at all stages of my order it is frankly embarrassing. - Ordered 9/6/25 - Delayed immediately, which I was not notified of - the opposite, I was told it was successful dispatched - After sending email I was told of issues and promised an update, never came despite asking. - Eventually my tracking updated and it was on the way. - UK courier Evri has completely messed up delivery and changed story, from it was delivered to it was lost to the delivery was refused???? - Through all of this Theory 11 has not contacted me or responded to emails. Today is 25/08/25, nearly seven weeks from order. Theory 11, if you are reading this RESPOND TO MY EMAILS. Potential customers, beware of appalling customer service.

I have spent time and money reviewing theory11 products. Being a graphic designer myself, I appreciate the knowledge and craft that creates these decks of cards. And in my interactions with the people of theory11, I’ve received nothing but excellent service. All that said, I still don’t know what the 11th theory is. I know that from what I’ve experienced, it has to have something to do with classic excellence.

Complete rip-off with shipping overseas!!! They charged USD 70,-- for a 50,-- order. I recognized while confirming, but it was too late. I´ve tried to cancel the order within 5 Minutes after the order without success. Customer service answered my mail on the next day just 30 minutes after i got the sending confirmation ... "sorry, your order is already sent" - what a coincidence...