Ron L.
Have not received email with tracking…
Have not received email with tracking number or the items I have ordered. Not to impressed with the service !!! It’s been over 3 weeks now

We pride ourselves on our extensive knowledge of the Norcold, Dometic, Furrion, and InVision products we sell, the affordable rate we're able to sell them for, and the superior customer service we're committed to provide. RVFridgeGuys.com is an independent Norcold, Dometic, InVision, and Furrion parts retailer dealing in genuine and new parts only. Our service to you, our customer, does not end until the parts you have purchased are successfully installed and you're back on the road with a working refrigerator.
RV Fridge Guys (thenorcoldguy.com) has 757 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.
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757 approved reviews, newest moderated first
Ron L.
Have not received email with tracking number or the items I have ordered. Not to impressed with the service !!! It’s been over 3 weeks now
kerry
Web site an videos were helpful and accurate
brenda F.
Ordered a refrigerator shelf, paid an extra 25 dollars for 2 day shipping, still have not received the shelf its been 2 weeks.
Melonie R.
Worst customer service I've ever experienced. Been trying for months to get a response to emails or phone calls. No one answers phone. Just wanted to return a part and am now out of pocket $145 because I couldn't return. Really awful company I wish someone else sold the part I needed so I wouldn't have to give them any more money.
David A.
Placed my order on 6/27 requesting 3 day shipment. Haven't received it and finally inquired on it 7/6. Was told that it wouldn't process till 3 weeks. Totally unacceptable. Requested order cancelled and refunded. Received refund. By the way was able to by part same day in town.
Cody R.
Easy to order and get parts. Customer service is good.
Response from RV Fridge GuysJul 9, 2020
This order shows to be a special order with a lead time of 2-3 weeks. It looks like we're still waiting on the part to arrive.
Mr. N.
Finally solved my mystery RV refrigerator problem with new parts from the Norcold guy. I am so happy they were there for me and my 20 year old RV. My old board and optical unit were obsolete, but not anymore! Thank you from Montana!
Tanner B.
Paid for 2 day air shipping on the 27th of June and it’s July 6th and still no product has been shipped or filled
Response from RV Fridge GuysJul 7, 2020
Really sorry for the confusion there, Tanner. Your order happens to be a special order product with a lead time of 2-3 weeks. There are order notes that we have been trying to reach you to see if you still want us to ship it 2nd day air when it arrives. If not, we can refund shipping. If so, just know that the order has been placed and will take a little more time for us to receive on your behalf.