The Modern BackReviews of themodernback.com

Great Chair & Even Better customer service. I went in thinking I wanted a different chair but didn't feel that great. They suggested I try a few others and I found the one I love. I'm in it almost every day. If you're looking for a Great Company and THE RIGHT CHAIR. That's the place to go. You won't be sorry.

I ordered a model of massage chair that was backordered. I was offered a higher model at the same price. Delivery was quick and we love the chair. I would recommend The Modern Back to anyone wishing to purchase a massage chair.

My wife and I purchased an Asaki Pro Maestro from The Modern Back. Colin was very helpful in our selection and his pricing was very good. The delivery was timely and professional. It was done by Charles, who has been doing delivery and repair for more than 20 years. We had been to several retail stores and I can highly recommend The Modern Back.

Ordered massage chair along with white glove service. At first try, the chair had a piece fallen off. Not sure if the problem was with the chair or the assembly. Emailed store with picture proof and was simply told my email was forwarded to Osaki. Waited for more than a week without hearing anything. Then followed up via email again - was told by Colin: "I cannot help you" and I had to contact Osaki myself. Poor customer support and very rude attitude! The store simply acted like "the sale is done. now this has nothing to do with us". Should have made the purchase with a retailer that's more responsible. This is not a problem that occurs after a period usage, but immediately after assembly and even before first usage!! I will open a claim with the credit card company while also claim with Osaki. (Response to the store's reply below: I don't know where the chair "working perfectly" is from. All I said in my original email was "I tested the massage functions and they still appear to work as of now." But with a piece falling off and the footrest making a loud sound, I am not using the chair right now to avoid further issues. So the chair that I paid thousands of $$$ for...is just sitting in my living room on display...

We really enjoyed the shopping and delivery service at The Modern Back Store! They have many different types of models from different vendors to try out! This is the place to go when looking for a massage chair!

Great price and great massage chair. I am thrilled.

The delivery was on time and the delivery people delivered the chair into the house with no problem. They were very helpful in opening a door that was stuck. Putting the chair together was quick and efficient. They knew whatey were doing. Their explanation of how the machine worked and how to use the remote was simple and accurate. The chair is now the highlight of our daily routine. Being in the house as a result of the Pandemic has increased our appreciation of the the massage chair in that it relaxes us and helps reduce the stress that evolves during the long stay in the house. One of the best purchases that we have made during our lifetime.

The staff was great letting me try everything I wanted and worked with me to narrow my choice down. I love the chair and am in it at least 4 days a week. I love it.