Anne
Liked the Podcasts but the Program wasn't as helpful.
We loved Craig's podcast as they were a lifesaver in the beginning of our journey through a porn addiction. Those podcasts helped to make sense of the addiction and really helped. Then we joined Craig's program. It was ok. From the betrayed partner perspective the videos in the coursework were too long. I tried a group and it was a bit disorganized. We focused on one person who went through a divorce which was horrible for me as I was working to save my marriage. While Craig does have a lot of good information, it doesn't seem to be backed solidly by science. I would have liked to understand the withdrawal symptoms (something we researched independently). Also, when I posted on the forum I didn't receive an answer until 5 days later. I felt abandoned by a program I was paying for to help me. In summary, we really liked the podcasts, but the actual program just didn't help much.
Response from The Mindful HabitJan 6, 2022
Thank you Anne for taking the time out to give us valuable feedback. We have been changing lives for 9 years and pride ourselves on providing an exceptional service and clearly we let you down. For that I am sorry. To make it right, I emailed and texted you and your partner a solution that I hope gets things back on track. I've offered your husband a bonus one on one session with me (so now he has 3 total sessions) so I can personally get him back on track and explain to him how we address withdrawal. I haven't heard back yet, but I hope we can set that up soon. Also, because we let you down and the holiday season likely took your focus off of the program, I've instructed Michelle (my wife) to add 30 days to his program and 30 days to yours. I hope this additional time gives us what we need to shine and help a lot. Please give us a chance to create a transformative experience. I am sorry that it took me (Craig) 5 days to respond to your post on our Partner Forum. There's so much pain there, it's so important that I respond in a timely way. I personally respond to every single partner's post and I definitely fell behind during the holidays. Sorry about that. I encourage you to not judge the whole of the partner program based upon one call - we offer three per week - one with me (Craig), one with Coach George, and one with Michelle (my wife) and me so you get a couples perspective. It's really important to ask questions during these calls because that's where we are able to address your individual and unique concerns. I would have loved the opportunity to speak to the scientific way we address withdrawal. You feedback regarding the length of the partner betrayal trauma treatment videos is fair. They are a bit long because we tried so hard to make sure we covered everything important. Michelle (my wife) and I have scheduled to re-record the Betrayal Trauma Treatment Videos in the second quarter of 2022. We take feedback very very seriously. Something is definitely getting in the way of success and I want to figure out what it is and fix it. We feel so blessed that you came to us from the podcast, then your husband signed up for the Self-Study Program and then upgraded to the Group Intensive. That's a foundation upon which we can build. That means a lot and I'd love the opportunity to personally address your concerns so I hope to hear back from you. I've texted your husband twice and emailed both of you so please respond so we can right the ship and deliver a world class experience as we have done over and over again. Again, thanks for the feedback and thank you for the opportunity to serve. Happy New Year and I wish you both much success. I hope to play a part in that success. Let's get back on track together.