The Mindful HabitReviews of themindfulhabit.com

Response from The Mindful HabitJan 6, 2022

Thank you Anne for taking the time out to give us valuable feedback. We have been changing lives for 9 years and pride ourselves on providing an exceptional service and clearly we let you down. For that I am sorry. To make it right, I emailed and texted you and your partner a solution that I hope gets things back on track. I've offered your husband a bonus one on one session with me (so now he has 3 total sessions) so I can personally get him back on track and explain to him how we address withdrawal. I haven't heard back yet, but I hope we can set that up soon. Also, because we let you down and the holiday season likely took your focus off of the program, I've instructed Michelle (my wife) to add 30 days to his program and 30 days to yours. I hope this additional time gives us what we need to shine and help a lot. Please give us a chance to create a transformative experience. I am sorry that it took me (Craig) 5 days to respond to your post on our Partner Forum. There's so much pain there, it's so important that I respond in a timely way. I personally respond to every single partner's post and I definitely fell behind during the holidays. Sorry about that. I encourage you to not judge the whole of the partner program based upon one call - we offer three per week - one with me (Craig), one with Coach George, and one with Michelle (my wife) and me so you get a couples perspective. It's really important to ask questions during these calls because that's where we are able to address your individual and unique concerns. I would have loved the opportunity to speak to the scientific way we address withdrawal. You feedback regarding the length of the partner betrayal trauma treatment videos is fair. They are a bit long because we tried so hard to make sure we covered everything important. Michelle (my wife) and I have scheduled to re-record the Betrayal Trauma Treatment Videos in the second quarter of 2022. We take feedback very very seriously. Something is definitely getting in the way of success and I want to figure out what it is and fix it. We feel so blessed that you came to us from the podcast, then your husband signed up for the Self-Study Program and then upgraded to the Group Intensive. That's a foundation upon which we can build. That means a lot and I'd love the opportunity to personally address your concerns so I hope to hear back from you. I've texted your husband twice and emailed both of you so please respond so we can right the ship and deliver a world class experience as we have done over and over again. Again, thanks for the feedback and thank you for the opportunity to serve. Happy New Year and I wish you both much success. I hope to play a part in that success. Let's get back on track together.

Response from The Mindful HabitJan 6, 2022

Hi Anthony, Craig Perra here and I wanted to personally respond to your thoughtful testimonial. It's because of feedback like yours that we get better. So thank you. Although we connected privately, I do want to respond here as well. I am very happy that we got to connect and that I learned more about your struggles and challenges as a result of this feedback. And I hope I can make it right. We have a scholarship/social responsibility program where we set aside a limited # of scholarships per month to help men who need help with the fee. I've instructed my wife Michelle (she's in charge of support) to give you one of those scholarships since we didn't exceed your expectations. I hope this helps especially around the holidays. We have also extended your membership to give you more time in the program. Michelle from support will be reaching out to you to confirm the details. I also gave you another bonus, but that's between us. I've shared your feedback with Coach George and gave him some tips to run a better webinar call. Since you started the program we've also added a second weekly webinar call so I hope this helps. Honestly, (and I checked personally), we have only one email from you regarding billing. We must have lost your other communication when we switched email systems - I promise if we received your feedback we would have addressed it promptly. That's just what we do. You are right in the sense that the Men's Group Intensive provides a significant greater level of support. We hope the extra webinar call gives you some more support and helps you be your best self. I now know how hard life has been for you and I hope our offer to make it right works for you. You deserve it!!!! Happy New Year and thanks for the opportunity to serve.

Response from The Mindful HabitSep 13, 2021

Hi Raquel, we love testimonials from people who aren't in our programs but I have to be honest and don't understand what you mean when you say, "couldn't put it in my mind." We are always looking for ways to make our program better and yours is the first 3 star testimonial we've received in years and we want to know what we can do to serve you better.