The MeatStickAt The MeatStick, we revolutionize the way you cook meat with our cutting-edge wireless meat thermometers. Our mission is to provide a seamless, stress-free cooking experience that allows you to enjoy every moment with your loved ones while ensuring your meats are cooked to perfection.
The MeatStick (themeatstick.com) has 174 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Bathroom & Kitchen · Duarte, California
Excellent
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Excellent
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Excellent
174 approved reviews, newest moderated first
stean E.
Fast customer service great people
Response from The MeatStickAug 21, 2024
We’re thrilled to hear that you had a positive experience with our customer service team. If you have any more questions or need assistance in the future, don’t hesitate to reach out. We're always here to help!
Donald P H.
Support has been great, above and beyond.
Response from The MeatStickAug 21, 2024
We’re delighted to hear that our support team went above and beyond for you. Your satisfaction is our priority, and it’s great to know we met your expectations. If you need any further assistance, please feel free to contact us anytime.
Bo K.
Meatstick Chef x er bare noget elendigt bras / skrammel, og så til den pris. Skal ha sendt min afsted for anden gang. Kan ikke finde proben igen igen. Den er for følsom og sart. Man kan ikke stole på den. Rækkevidden er også elendig Max 1 meter. Et virkeligt dårligt produkt, absolut ikke pengene værd.
Response from The MeatStickAug 21, 2024
We’re sorry to hear about your experience with the Meatstick Chef X. We understand your frustration with the product’s performance and range. Please reach out to our customer support team with your details at https://tms.fyi/help. We’re committed to resolving any issues and ensuring your satisfaction. Thank you for your feedback.
John R.
I recently wrote a poor review on Amazon, which prompted them to replace my defective device. I received the new probe and it does not work at all, I have deleted the app 3 times and reloaded it. I have already used my smoker 3 times since this issue and have to use my wired probes.
Response from The MeatStickAug 21, 2024
Thanks for sharing your experience. We understand your frustration. It appears our customer service team has already reached out with instructions on how to resolve the issue. Could you please confirm if the new probe is now working for you?
Michael
Great communication. Quick replacement. Replacement unit works 100%. I love using meatsticks - steaks are always cooked to PERFECTION!!!
Response from The MeatStickAug 21, 2024
We’re thrilled to hear that you’re happy with the communication and replacement process, and that your replacement unit is working perfectly. It’s wonderful to know that the MeatStick is helping you cook steaks to perfection! If you ever need assistance in the future, feel free to reach out. Happy cooking!
Charles B.
When good kept a good temp
Response from The MeatStickAug 21, 2024
We’re glad to hear that the MeatStick is keeping a good temperature for you. Happy cooking!
KC P.
Setup was not as simple as it could. In order for the bridge to work correctly, you Internet password cannot have any symbols in it. Something that is not mentioned until you contact the helpline. I wish they would also PRINT instructions and put them in the package.
Response from The MeatStickAug 21, 2024
Thank you for your feedback. We apologize for the inconvenience with the setup process. Your point about the internet password requirements is well taken, and we will look into making this information clearer. We appreciate your suggestion about including printed instructions in the package and will consider it for future improvements. If you need any further assistance, please feel free to contact us.
Tiffany O.
Very excited that all I needed to do is send pics showing it didn’t work and I received a new one. I’ll need to come up with a meal so that I can try this one soon. Thank you!
Response from The MeatStickAug 8, 2024
Thank you so much for your wonderful review! We're thrilled to hear that you were excited about our service and that we could quickly resolve the issue by sending you a replacement. We hope you enjoy using your new MeatStick, and we can't wait to hear about the delicious meals you'll prepare with it!