TheluxurydirectReviews of theluxurydirect.com

They have exceptional customer service and helped resolved all our issues!

It is a scamming way of taking advantage consumers. I've bought 2 Casio babyshock watches as they were delayed for shipment and onky one of the tracking took more than 3 weeks and never arrived. At the beginning responded my emails since there is no contact number then not resolved and kept emailing but no response . I wish I had stopped credit card payments . Never again!

I purchased a watch for Christmas gift and they have completely failed in every way. I paid for 2 day shipping and it's been over days now. Why offer different shipping times if you're not going to abide by such. They also do not respond to customer service emails and there’s no phone number listed.

I ordered a Hamilton Watch for around $600. It was not in stock. Still waiting for a refund 8 days later. My credit card company said I had to wait for two weeks to get a refund from them. I wish they would just refund the money so I can go buy the watch somewhere else. Why even have it up online if you don't even have it in stock. Jomas Shop, a competitor had the watch up too, but they told me it wasn't in stock BEFORE I could place an order. This seems scammy.

At the end of September I placed an order on their website for a watch. Upon placing the order, I did receive a prompt order confirmation email which told me that I would be notified once the item had been shipped. I kept watching for this shipping notification for over 2 weeks as they had told me in the first email that it could take up to 10 business days to ship. The 10th business day came and went and I had received no further correspondence in my email from the vendor. I had to contact them to find out that when they went to put my item into a box to ship it that they saw that there was a scratch on the crystal and that they would not ship it in that condition. There was only one of these watches left but upon seeing this I was not contacted by them about them canceling the order. I had to contact them to find out that they were canceling my order. They did offer at this time for me to receive a refund which I told them that I wanted. They told me that it would take up to 2 weeks for the refund to show up in my account. After 2 weeks I still saw no credit into my account and still had no other correspondence from the seller in my email account other than the order confirmation. I then contacted them again to find out what the status of my refund was. Upon asking them about this they told me that they could not give refunds. So their previous statement was either a lie or they had no idea how their company operates. I was told that I would only be given store credit in the amount that they had charged me or I had to initiate a charge back with my bank. They offered me no help. They only offered me information that was incorrect until the end when I had to take action myself. I had no updates from them and will never be purchasing from this store in the future. The only way to contact them is through chat, which seems to always be with an individual named Tonya and they seem to have a limited number of canned responses to questions. This was the worst online retail experience that I've ever had. Luckily my bank got my money back, no thanks to The Luxury Direct.

Terrible site, I paid for a specific shipping time and they still have not shipped out. Customer service is adamant the package has shipped but USPS has confirmed they have not, they only printed a label. I purchased a watch for anniversary gift and they have completely failed in every way. I paid for 3 day shipping and it's been over 10 days now. Why offer different shipping times if you're not going to abide by such.

No watch. No refund. Scam. Reported to BBB.

In a similar situation to many reviewers here, Luxury Direct charged my card 330 dollars for a pair of sunglassses, sent a confirmation, but I never received it. I emailed them a few weeks later and they said it was damaged and would not be restocked, and I would get a refund within 5-7 days. It has now been three weeks and I have received NOTHING. They better resolve this issue or I will take the necessary legal steps to rectify the situation. AVOID AT ALL COSTS. SCAMMERS.