The Joint ChiropracticReviews of thejoint.com

I was very disappointed with The Joint in Livonia… better yet Dr. Scott. I was a first time patient and was 30 minutes early for my appointment as they requested. When I was there I learned they take walk ins as well as scheduled appointments. 1 gentleman walked in and was out in 10 minutes while trying to get checked in with the super chatty receptionist. Then while explaining the office and policies 2 more people walked in and she ushered them back and continued our check in with paperwork. So my 12:15pm appt time came and went while the couple was in the back discussing wisdom teeth, the fight last night and even favorite pro wrestlers for another 15 minutes. The receptionist heard me tell my daughter they don’t have much longer before I leave because to me you can’t get chiropractor adjustments while laughing and talking to each other. So another 15 minutes past and I just left without my adjustment and while they were still holding a full conversation. It was very unprofessional to have patients waiting whom had scheduled appointments while your back there chatting it up for 45 minutes. Not a good impression for the doctor who just started at this clinic.

Do not go with them and give credit card number. I have really bad experience in person and charging from the credit card. I did 3 visits not effective at all. Next month I noises that they are charging from my card. When I ask them they told me to come in person and sign the cancelation form.

I love the chiropractor that I see at the location in Baytown, TX. However, their business practices are shady. They don't accept cash, and you are required to leave a bank card on file. When I finished my plan, I had my card removed and went to the Kingwood, TX location that takes cash payments. Then I returned to the Baytown location for my services. They tried to get me to purchase a new plan there, and I told them why I would pay at a different location instead. The receptionist told me that they don't require a bank card to be left on file as if I wasn't there when this happened. I looked at the manager who told me that I had to leave a card on file, and she just stared straight ahead. I restated that I would pay at a different location. After reading other reviews about charges on bank cards, I see that I was wise to refuse to leave my card on file.

I haven't been in to see the Dr. in a month and they charged my card without my permission. I've tried calling them, and all I get is I will look into this and give you a call back which never happens. TERRIBLE experience, and I want my money back!

I’m going with a 1-star rating. All Joints are not the same. I travel the country for work and I’m rarely in the same place for more than a week, I’ve currently come under financial strain and couldn’t figure out which Joint location i signed up at that kept charging me. I put a stop payment on it and they finally contacted me. I asked for the account that I hadn’t used in a year to be canceled. I was told that in 2024 I either need to cancel it in person in Denver, Co where I apparently signed up, even though my home is in Ga….or I need to do it in writing and apparently an email was not sufficient enough because they now want me to pay an additional month on top of the year of services I never used. I’ve grown to strongly dislike this company.

I've been using The Joint Chiropractic on and off for the past ten years. In my experience, they excel at providing general adjustments and routine chiropractic care. For a straightforward, no-frills adjustment to keep things aligned... The Joint does the job well. However, if you're seeking more specialized or intensive treatments, The Joint might not be the best fit. Their services seem to be designed for maintaining general wellness rather than addressing complex or specific issues.

i was racially overlooked because of my color , i have done buisness with this particular chiropractic place but today i guess the doctors or whatever you call them had decided that they were going to either make me wait or they wasnt going to wait on the blackman, they are known for no appointments and short wait times but these particular doctors didnt acknowledge that i exist , when there was no one waiting they waited till there was and still i didnt get seen , its location was on West End in Nashville Tenn. racism still exist , My name is James Jennings and i dont have to be anonymous because my feelings were hurt , Im also a public servant and i will share my experience because i still didnt get service

I paid for my son visit with my card at the time of his first visit. When he was finished doing his paperwork we asked that the initial monthly card to be used would be his card because at the time he did not have the money & his back was really hurting him & he needed to be seen. The doctor was ok it was less than a 8 minute ( I timed it) visit & he recommended 8 visits that I paid for in advance. Before the 8 visits were up I CALLED THEM & TALKED to them to make sure his card information was used going forward instead of mine if he wanted more visits. The 3 ladies I spoke to on 3 different occasion said it was changed. Then I started seeing charges on my card. The lady said "well we have to use the initial card that was used on the first visit". I asked for a refund because I HAD called 3 times before then to make sure my card was not charge and they assured me that it would not be that his would. No I didn't get a refund! Had to dispute the charges & cancel my card which was a inconvenience!