The Joint ChiropracticReviews of thejoint.com

I had cancelled my membership last year and was told my membership was cancelled over the phone. I tried to sign up with a new contract at a different office on Friday only to realize my membership was still active in Bountiful. I was told to go to the Bountiful office to cancel my membership and get a refund for the months that I had been charged. I went to the Bountiful office today and Emma Sanchez (the wellness coordinator) had told me that she would give me a refund of 19 unused months and cancel out my membership. I asked her to get that in writing because I had been lied to by this office in the past and she said it would take her an hour to generate a written email stating that I would get a 19 month refund. She told me to leave the office and call back in an hour if I don’t see the email from her. I checked my email an hour later and she sent me an email stating that she would give me a “3 month courtesy refund” with 0 credits for the other months. Avoid the Bountiful location like the plague!

Today, 9/18, I witnessed a serious incident involving a District Manager, James Lewis, and an employee, Autumn, at the Joint Chiropractic-Cedar Hill location. The highly unprofessional exchange between the manager and the employee was disheartening. The manager's behavior was immature, arrogant, and self-serving. Autumn, the employee is an exemplary worker who consistently demonstrates exceptional customer service. Despite the employee's outstanding performance, the manager terminated her employment for a seemingly minor reason: a lack of online reviews. (I questioned Autumn as to why she was terminated and if there was a formal termination process in place. I was surprised to learn it was verbal). This is a cowardly and unjust termination, especially considering the employee's dedication and contributions to the company. Furthermore, the manager's threatening behavior towards the employee after their termination is unacceptable. The exchange, in my opinion, creates a hostile work environment. But considering the lack of ethics, I doubt that the company policy, if there is one, would even deem this a serious violation. I want to emphasize that James Lewis' threatening behavior caused employee Autumn to snap back. While I understand that Autumn may have lost her composure, it's important to acknowledge that the self-absorbed manager's initial threat was unacceptable. Given the current climate, it's fortunate that the situation did not escalate further. I urge someone to investigate this matter thoroughly and take appropriate action to address the manager's behavior and reinstate the employee.

They are liars and they stole my money. I paid for 7 visits, that was the offer they sold me, they served me 4 times and they did not want to serve me again until I paid them money again because a month had passed, but they did not tell me that I had to spend my 7 visits on One month, they told me to come once a week. Why did they charge me for 7 visits then!! They are irresponsible and inconsiderate. They are not interested in the well-being of people, they are in it for the money. Son mentirosos y me robaron mi dinero. Yo pagué por 7 visita, esa era la oferta que me vendieron, me atendieron 4 veces y no me quisieron atender mas hasta que les volviera a pagar dinero porque se cumplió un mes, pero ellos no me dijeron que tenia que gastar mis 7 visitas en un mes, me dijeron que viniera una vez por semana. Para que me cobraron 7 visitas entonces!! Son unos irresponsables y unos desconsiderados. No les interesa el bien estar de las personas, están por el dinero.

Never go to that place they are not nice at all and they do not care about your health. My daughter need an Adjustment and they didnt have someone who can take my payment. They didn't wanted to do it and ask me to drive 15 min to another location. It is not my problem if they can take may payment even though I was willing to pay the monthly package. They didn't care if my girl need it or not and if I had the time to drive all over to another ovation or not. I would never recommend them they were not sensible about my daughter (12 years old) back pain.

Never go to that place they are not nice and they do not care about your health. My daughter need an Adjustment and they didnt have someone who can take my payment and they didn't wanted to do it. They didn't care if my girl need it or not. I would never recommend them

This place is a horrible rip-off and a scam, claiming to be a Chiripractic Healthcare Business, that's trying to do healthcare. I've been in the healthcare business for over 36 years, while helping and assisting patients thru emergency trauma and medical care. I've seen business like this, that uses people to unprofessionally provide fake care! They talk to the patient while using medical termology that most of the patients did not know. They then used almost the same diagnosis, checking to see how much one leg is longer than the next. BTW...everyone has one leg shorter than the other, that's common medicine of the the bone growth as a child. I just wanted to cancel and their manager, "Allecia", at the wellington office, was so rude that she was rolling her eyes and turning her back to my wife, while trying to fix the problem. Allecia got into a heated argument with my wife, while their were patients in the waiting room. This is very, very unprofessional and horrible healthcare... It's not healthcare, its healthcare practiced by "Judas Escariot"!

I am a member of The Joint Chiropractic and it is a GOOD company. They have helped me with relief where other chiropractors could not. At my location they help me with relief on a weekly basis. Also, if you're a responsible adult and stay on top of your finances and understand agreements that you sign (again, as a responsible adult) then you have no problems. I've read through at least 20 of these 1-star reviews from literally UN-RESPONSIBLE ADULTS. So please, if you are looking for affordable and reliable chiropractic care, visit The Joint Chiropractic, and if you sign up for a membership of ANY KIND - no matter the business - please make sure you understand the agreement and cancellation policy fully.

I went to joint Chiropractic to help with my vertigo. They couldnt help me so I cancelled the membership and they are still charging me since last 4 months. This is outrageous. How can they be so dishonest in their dealings with the customer. I am going to report this to Better Business Bureau too and take them to small claims court as well if they dont refund my money. Please be careful and dont fall for their fraudulent promotion.