The Joint ChiropracticReviews of thejoint.com

The only people I trust with my back!

I hate to do this, but my experience had bothered me so much I feel I must share. I visited in August of last year due to immense back pain that was greatly interfering with just about any part of my life. I had never been to a chiropractor and was desperate for relief at this point; my pain regularly brought me to tears. I visited the Temecula location amidst decent reviews. The receptionist hands me a clipboard of paper to fill out, she literally tells me just to fill the front. Then I bring back the papers and she snarkily tells me to fill out the rest like I'm an idiot. There was one other couple waiting, and she did the same thing to the woman of that couple! The woman sits back down, but we even exchanged glances of bewilderment, and she's loudly complaining to her partner. Now when I'm finally seen, the chiropractor seems almost arrogant. He pokes fun at how I'd never been before, saying you wouldn't skip oil changes on your car would you? Then, one of the questions on the paperwork was a pain rating scale up to 10. I put 10, because the pain is equivalent to feeling like your spine is bending in half. He makes a joke about how of it was actually a 10 I'd be in the hospital. Excuse me? Why would you even include 10 in the paperwork if you're just going to doubt what the client chooses? I didn't have insurance, so this was my best option. I made sure the mention how the pain has made me cry. He went into detail about how much experience he has, and even pointed out how strange it is that I can't lay flat without pain. Go figure. He adjusted me, it sounded cool! But I must admit it did absolutely nothing to help. I was still in the same pain, and I never went back.

The Joint has really helped me with my back! My fingers don't go numb anymore and I can walk without being hunched over..

I’d give them less than one star if that was an option. A couple of years ago I went to them because I had thrown out my L3 and was in a lot of pain. Drove 40 minutes to Westlake, Texas to get there. When I got there, the doctor refused to see me and recommended some other chiropractor for me to go to. He was substituting for the doctor in charge. So to say the least I was upset I had driven 40 minutes in pain and was driving home now, 40 minutes in pain. So when the doctor whose clinic it was got back from his vacation he called me and apologized. Meanwhile, I found another chiropractor so when he offered for me to come back, I didn’t need his offer. Fast forward to today, so I had the same issue again and went up to the joint at Four Points Austin, Texas as a new patient. I’ve never seen a doctor there or had any work done there by any doctor. Well, they told me since my paperwork was in the system. I wasn’t a new patient and that I would be charge $45 instead of the new patient fee of $29. I said, I was never even seen by the doctor before he didn’t even touch me nothing he just talked to me. So I’ve now been burnt twice by this business. Still in a lot of pain and was not seen.

In 2018, after falling during a headstand, I sought the help of a chiropractor. (It is important to note that since the age 12 I have visited chiropractors. My first chiropractor was competent and she educated me on the exact steps to my complete and proper alignment. I can tell when a step is omitted.) So in 2018, I visited Joint Chiropractic. (FYA: My chiropractor was a middle-aged African-originating female.) I visited her three times. The first time, she adjusted my neck but she did not adjust all the way down to the SI joint, so 24 hours later I had new pain just sitting in my seat. The second time, she adjusted my hips only, so 24 hours later I had pain in my back. The third time, I went back to ask for correction, and she adjusted my middle back. The third and last time I told her I was not paying because she was not giving me a full head-to-tail alignment which was causing additional and new pains. A few weeks later I visited the MD. I asked the MD for an x-ray, because every time I inhaled my vertebrae would loudly pop between my right-side shoulder blade. I told the MD that I either had a lung tumor or I had a chiropractic misalignment. The MD confirmed that I did not have a lung tumor but that I did have musculoskeletal misalignment, which confirmed that the chiropractor injured me. So then I was afraid to trust another chiropractor to fix what the Joint Chiropractic chiropractor had broken in me. For 4+ years, I have struggled with just breathing and anytime I try to run I feel like I am suffocating so I can only manage no more than 1.5 miles before the oxygen deficiency is excruciating. October 2022 I sought the help of an acupuncturist who also confirmed that my T-3 vertebrae is misaligned and causing my breathing problems. The acupuncturist was able to palpate the T-3 into alignment, but it didn't hold because I need a head-to-tail alignment. So, I found a naturopathic doctor who is also a chiropractor and he is helping me, but now it will take months for my body to realign, because after years of yoga and weightlifting, my muscles/ligaments/tendons have formed around the misalignment. Additionally, the misalignment has created nerve damage that extends to my fingertips. Last, the Joint Chiropractic chiropractor knew that I was a marathon runner, so it is not coincidental that she injured the part of me that would ruin my ability to breathe. I would sue her and Joint Chiropractic but there is a 2-year statute of limitations on chiropractic injuries. Moral? 1.) Don't trust The Joint Chiropractic with your body and health 2.) If you have new pain after visiting a chiropractor, then get the injury documented by a third party MD 'and' an acupuncturist 3.) Trust South Korean practitioners -- acupuncturists, naturopaths, and chiropractors -- who study Chinese Traditional Medicine and be extremely wary of anyone else.

I use to go to The Joint Chiropractic in Los Angeles on Highland and Wilshire. They had a great chiropractor. Once she moved to San Diego I canceled my membership in August 2022. Just saw a $79 charge for October from them. The manager swears that I didn't send the form but I did. Mistakes happen and I get that. But the manager was very snippy and I didn't appreciate her approach. Here's my other concern, if they have a client that they know wants to cancel and they have not received the form from them to do so.. maybe the client forgot, maybe the email didn't go through, maybe it got buried or went to spam. It happens. Why would you continue to charge the client ? The manager's reply was " they are not responsible for reminding patients of their billing etc." So they don't have your back.. pun intended. It only takes a min. to make a call or leave a message and notate the account and is much more professional than letting it go and continuing to charge their account. By doing this you're stealing from them because you know they wanted to cancel and you also know that on your end .. you didn't receive the form needed .. so .. instead, you say nothing and continue to charge them. Unbelievable! If you happen to really like the chiropractor there then great but if you decide to cancel, I would highly recommend that you fill out the form that releases you in their office and take a photo of it. Do NOT do this by email. It's too bad they take this approach. I was charged for September and October. I asked for a refund for the October charge ( $79) and they have refused. So.. I won't be going back to The Joint in the future and I don't recommend them. I don't like the way they treat their customers. The Joint doesn't have your back!

Been to several Joints and received pretty decent care at all of them. That said, some of the chiropractors take the time to do more in-depth analysis of needed treatment, which then is reflected in my comfort level. Can't beat the treatment package deals...lowers my per-treatment cost to about one-third of other chiropractors. Great value!!

I hate writing negative reviews, but I have been left crying from crippling pain at the hands of the Joint. I have been dealing with an ongoing 2.5 years of mix-ups over the number of visits I had left after buying a package in 2019. Each time the Joint has lost visits that I paid for in the ridiculously MESSY tracking system, the burden of proof has always been left on me. I have been given the miserable run-around numerous times. I still have visits from the package I purchased that I have been unable to use. I have tried with reason and grace to work this out with the Joint on MANY occasions. My experience with management has been a NIGHTMARE. There is high turnover with the management team. When you finally get through to an elusive manager, there is a lack of follow-through, and particularly, if you must deal with the Joint’s Area Manager for South San Diego, Brian Franzen, you might be treated dismissively, rudely, and abruptly refused service without a referral. It took multiple requests to get a response from Brian Franzen. When he finally responded, he did not take the time to listen with empathy and investigate the errors. After speaking with him, I realized I was going to need to find another chiropractor service, however, the pain was pinching and making me cry. I could not work, and it was difficult for me to walk short distances. I needed to get some relief, so I decided to pay for a monthly membership for a couple of months while I transitioned to another provider. On 7/14/22, I went to the Joint to sign up for the monthly membership. Throughout this visit, I was not loud or rude, I was polite and spoke factually. Sabrina listened politely and even asked me if I bought an “end of a year deal” and she confirmed that those packages have gotten messed up for other clients. She was kind and professional. I stated I just wanted to move forward at this point and that I was never buying a package again, but I needed to get in because of my back pain. At that moment a male came charging forward and said I was wrong and that I have no more visits left. I asked him if he was Brian Franzen and he confirmed. I said to Brian that I still disputed his version, but I was in pain and needed to be seen by a doctor that day. I know that there has been a lot of management turnover. So, I asked him how long he had been with the company. He said, “3 months.” I would have given him some grace, as the issues have been going on for over 2.5 years, however, he then abruptly moved in front of Sabrina and said in front of a full room of patients, “You know what, we are refusing you service.” I did nothing wrong, and I have been a loyal Joint client for 7+ years, yet I was being thrown out for the Joint’s mistakes! After this treatment, my stress and pain have increased significantly, leaving me bedridden. I would NOT recommend buying large packages of visits. Packages are supposed to be good for 5 years from the date of purchase, but The Joint’s system of keeping track of these totals is with “notes” by the front desk that get “lost” all the time. You might come back and find the visits you paid for have disappeared. It’s a huge hassle to get it sorted. Also, you can’t come in and just click your key fob. Staff will fumble searching for the package notes, and meanwhile, there could be many people that came in after you arrived, but they will get to go ahead of you. If the staff that day can’t figure it out, you will get turned away until you can track down someone that can sort the system’s mess out. It could leave you feeling frustrated and suffering with more pain and stress than you came in with. Also, if you switch from a monthly plan to a package plan, they might count visits that should have been part of the monthly plan and take them from the package plan, as they did with me. It’s a CHAOTIC MESS and they put the burden on you to figure it out even though it’s their errors.