The Joint ChiropracticReviews of thejoint.com

If you’re considering going to the joint chiropractic, read the contract watch your start and end date. If you think you have visits left for your last month there they didn’t honor two that I had left and they wanted to charge me $55. Otherwise the experience was OK

This review is for the Cataldo Square location. Following is a synopsis of an email sent to their general Admin: I had a bad experience with your front desk admin, Hannah. I overheard that the office would be closed on Saturdays until further notice. I was not otherwise informed about the office closure situation, and there were no signs posted. I asked about the possibility of carrying over one appointment to the following month to account for the closure, since I live 30 miles south-west of town (Cataldo is the closest location). Without hearing my full request, Hannah interrupted by telling me that it was not an option. I asked to speak to an office manager who might have the ability to override, she denied me access to anyone, until finally belligerently telling me that a remote manager would get with me within seven days, yet I tried to point out to her that I only had four days to use one more appointment, yet they were closed two of those days and I was out of town the other two. Hannah apparently called a “team lead” and flat out lied three times as I stood right in front of her, aghast at her blatant lies– for all in the office to hear. She told the “team lead” that I said "I have a life" and "unwilling to drive to another location" and said that I “threatened to post on every social media site”. None of those were true. Although I did say that if I had to fill out their in-house complaint form then wait seven days for a response, then I might as well exert the same effort to simply post a Google review – not EVERY social media site... On the other two items, I stated no such thing. Hannah flat out lied. And she dared to tell me she was using a “figure of speech” when I confronted her. Needless to say, I cancelled upon the first opportunity to do so.

I visited the joint in Marina del Rey, California just an hour ago. The front desk woman was rude and when I filled out the form incorrectly in choosing my option, she told me I was denied. She said it could not be changed. I was looking forward to finding a good chiropractor that would be able to adjust my neck and back. What I didn't know until I read many reviews is that most reviews were not good. I couldn't find a 5 star review. The front desk woman has no idea what customer service looks like. She rolled her eyes at me and when I called her our on that, she made no apology. All I wanted was a good adjustment and didn't make it far enough to get past the front desk. I do not recommend The Joint in Marina del Rey.

I’ve been going to this business for yrs but as of late they have been going down hill.. as someone described it’s like Russian roulette every time you walk into one of these places it’s always a new doctor and for the third time now I’ve been injured by a young buck being way too aggressive on my back and chest and have been unable to work for two weeks and am in so much pain Im now gonna have to go get x-rays to find out what damage has been done, which of course I’ll have to pay for. I travel a lot but tend to be in the same places but yet always a new doctor every time i go back. I find somebody I like they seem to leave and go somewhere else..

I do not recommend this place at all. They want you to sign an agreement so they can keep charging you perpetually. My husband failed victim of these professional out of town scammers. They had him signed an agreement for 2-months and kept billing him for 2.5 years. He only used their services a total of 3 times for the first month, and since their customer service is very transactional and their chiropracting abilities were disappointing and immemorable, he did not care to come back. They never helped him with his back pain , but they did scammed him for over 1K in services that were never provided. Be very careful with this "business" and save your money because they WILL NOT help you feel better. If you need a good chiropractor go to "Access Chiropractor". The owner actually talks to you. They offer therapy for pain. It is $40.

This place is nothing but a scam. Did you get their monthly membership, you have to fill out a piece of paper to discontinue it. I called to ask about that and they said no we'll go ahead and cancel it over the phone. I went almost two years thinking it was canceled and found out they took over $1,900 during that time. So I was told to email corporate and they said they checked the phone records in that I never called. But they never asked what phone number I called from. Pretty funny huh? Bunch of liars is all it is. They're just bone crackers. I had to quit my membership because they wouldn't handle an insurance claim because they're not qualified to do it. That should tell you something also.

Tricity was super kind and Dr. lively addressed all my concerns as well as providing extra insight into how to best manage my pain. I felt heard and and like Dr. Lively did a thorough assessment. Overall, great experience!

The best experience I’ve had especially for the price. One month is one copay with my insurance. The patient care is incredible I always feel heard and cared for. Worth the try!!!