The iFISH Store Reviews | Read Customer Reviews of theifishstore.com

The iFISH Store Reviews | Read Customer Reviews of theifishstore.com

The iFISH Store reviews

4,236 approved reviews, newest moderated first

STEVEN D.
Jul 18, 2024
Fish came out in good health and fast.
Fish came out in good health and fast.
Response from The iFISH StoreJul 28, 2024
Thanks for the review, Steven! Hope you're enjoying the African Cichlids!
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George W.
Jul 18, 2024
losted 5 of the 8 you sent and 7 of my fish
no communication.no e-mail,no text and no voice mail for two wks.must be under new ownership.
Response from The iFISH StoreAug 11, 2024
Hello George; Thank you for the feedback. In looking into your order, you actually ordered and we shipped 9 fish (8 Central American Cichlids and 1 Pleco). Our system has recorded that you were sent an order confirmation email on June 11th and a shipping confirmation email on June 24th. Are you claiming there was no communication from us because you believe you contacted us about the perished fish? We have no record of communication (via phone or email) from you to report anything about your order. If you would like to look into this further with us, we can start with verifying all contact information and go from there. Please consider emailing us at [email protected] so we can at least begin by verifying your proper email address. Oh, and by the way, we are under the same management we've had for the past 25+ years. Not sure what you're comparing it to since this was your first order with us. It does sort of beg for us to ask if you are perhaps confusing us with another online fish store that you use? Whatever the case, we appreciate your input and your business and would be happy to look into this further with you.
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Thomas L.
Jul 16, 2024
Fish arrived overnight and all alive
Fish arrived overnight and all alive. Definitely will do this again.
Response from The iFISH StoreJul 28, 2024
Hi Thomas....thanks for the review! Glad to hear you were pleased with your order!
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chris R.
Jul 15, 2024
Very honest company.
Very honest company.
Response from The iFISH StoreJul 28, 2024
Hi Chris; Thank you for the kind review! We were happy to accommodate you. Please let us know when you are ready to go! Many thanks!
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Stephen B.
Jul 15, 2024
The fish were delivered as promised, but…
The fish were delivered as promised and a refund was generated immediately for the single fish that expired My problem is that my tanks are professionally maintained and I still have lost 7 fish in the month since delivery. 3 died in the first two days.
Response from The iFISH StoreJul 28, 2024
Hi Stephen; Thank you for notifying us about the fish that perished within 48 hours. We were happy to issue a refund. We'd really like to look further into which of the other fish perished within a month after acclimation and what you observed. Perhaps some feedback from the person that professionally maintains your tank may also help us determine the root cause. If you'd like to open discussions to look into this further, please forward any more insight and observations you may have to us at [email protected]. Thank you!
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Raymond K.
Jul 15, 2024
all died…
Followed instructions exactly but all were dead after 10 days
Response from The iFISH StoreJul 28, 2024
Hello Ray; We're sorry to hear your African Cichlids perished. The last we heard from you was when you had received them and they were being acclimated. But it sounded like you didn't notice any problems with them at that point. We wish you had contacted us when you began to notice a decline in their health or behavior so we'd have an opportunity to work with you and turn the situation around. We're sorry this was your experience with us. We hope you'll consider giving us a try again in the future and please know that we are always here to assist our customers with any problems.
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Marissa K.
Jul 13, 2024
I would recommend this company, but shipping companies are damaging
Overall, I would recommend buying fish from here, depending on how far the shipping is. But if I order from them again, it will be because I have a discount and I’m gonna request that they put “live animals” or “very fragile” on the packaging so it’s treated more carefully in shipping. I also ordered during one of the hottest times of the year, which is stupid on my part, but I wanted the fish now and luckily, they were delivered in the morning hours. It was pretty expensive to have the fish shipped and when they got here, they were not in good shape. They were all extremely flushed and stressed and one of them was already dead. Nowhere on the package did it say that there were live animals inside or that it was fragile so there’s a chance my box was abused in shipping. Apparently, you have to contact the company within hours of receiving your fish if there’s an issue, which is no problem, but I’m sure glad I read that. So I sent an email to the company right away, they were very polite and issued a refund the fish that died, but I paid like $50 for shipping for my order, expecting everything to arrive alive and live. I’ve lost another fish since and it’s only been a couple weeks. Everyone else in my tank that I got from the fish store does great. I test my water quality regularly and haven’t lost any fish except the ones that I bought online. I think maybe just the stress of shipping is too much depending on where they’re coming from.
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DEBORAH H.
Jul 13, 2024
Quality of service and health of fish is 5 stars
This was my first time ordering live fish online. Because of the quality of service, it will not be my last.
Response from The iFISH StoreJul 25, 2024
Hi Deborah; Thank you for taking the time to provide a review about your positive experience with us. We're happy to hear that we gained your confidence in ordering live fish online by delivering a great experience for you! We hope you'll consider us again in the future when you are thinking about some new additions for your aquarium. In the meantime, should you have any questions, please feel free to contact us!
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