The iFISH Store provides one of the widest selections of freshwater aquarium and pond fish available online today. We have been providing freshwater fish to aquarium and pond enthusiasts for over 20 years. Here's what you can expect from The iFISH Store: High Quality Fish / Low Pricing / Fast, Low Cost Shipping / Superior Customer ServiceFollowing quarantine, all shipments are sent via FedEx Overnight at a flat rate on all orders regardless of size. Interested in something you don't see in our store? Contact us at [email protected] or 516.524.6423 and just ask!
The iFISH Store (theifishstore.com) has 4,236 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
Also known as
theifishstore.com
Website
theifishstore.com
Category
Pet Stores
Location
Richmond Hill, New York
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 28% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
fish delivered healthy. alternative fish were offered as replacements for out of stock items.
Response from The iFISH StoreDec 24, 2024
Hi Steven;
Thank you for your feedback and for choosing us again! We’re glad to hear your fish arrived healthy and that our replacement options worked for you. Ensuring you receive the best possible experience, even when items are out of stock, is very important to us. We appreciate your continued support and look forward to serving you again soon!
Hi Alvin;
Thank you for your review and feedback. We’re glad to hear the Lemon Tetras met your expectations. You must have purchased the Dwarf Gouramis from another vendor because we have no record of you purchasing them from us. However, we’re sorry to learn that the Diamond and Cardinal Tetras didn’t meet the same standard. Your satisfaction is very important to us, and we’d like to make things right. Please reach out to our customer service team so we can assist you further by understanding why you were not pleased with them. Thank you for giving us the opportunity to improve!
TS
Tim S.
Overall experience was amazing
Overall experience was amazing. The fish arrived in great condition and have since then settled in nicely. Thank you for your great service and products. ☺️
Response from The iFISH StoreDec 24, 2024
Hi Tim;
Thank you for your wonderful review and for being a returning customer! We’re delighted to hear your African Cichlids arrived in excellent condition and are thriving in their new home. Providing you with healthy, beautiful fish and great service is always our top priority. We truly appreciate your loyalty and look forward to serving you again in the future!
JP
John P.
Beautiful fish
The fish came on time and all alive, thank you ifish store
Response from The iFISH StoreDec 24, 2024
Hi John;
Thank you so much for your kind review! We’re happy to hear your African Cichlids arrived on time and in great condition. We take great pride in ensuring healthy and vibrant fish arrive at your doorstep. If you have any questions, feel free to reach out. Enjoy your new additions to the tank!
TS
Tracy S.
Was charged for my fish and said they…
Was charged for my fish and said they were delivered with the rest and they were not, was told we could reorder them and pay shipping again
Response from The iFISH StoreDec 26, 2024
Hi Tracy;
We sincerely apologize for the inconvenience and confusion regarding your order. We strive to ensure every order is accurate, and we believe the problem arose when we were communicating with two different people on your end. We had communicated that we were out of stock on the Bumblebee Catfish in your order and were instructed to ship the order anyway without them. We then issued a refund for the catfish. Per our policy, we do not ship out of stock items at a later date when our inventory is replenished without applying a shipping charge. This is typically a refund scenario. We’re sorry you were disappointed in our policy, communications and the outcome. We do hope you are pleased with the rest of the fish in your order and hope you will consider us again in the future. Your feedback helps us improve, and we truly value your business.
CM
Carolyn M.
Very sad experience
I seldom give mediocre reviews but I feel compelled to, this time. The order was sent promptly by the seller, and it was supposed to be here the next day. This was during the holiday season of 2024, and I know that it gets busy for shippers. I'm also aware of that delays and shipping want something leaves the seller's hands are not the fault of the seller. Regardless, I got an email from FedEx telling me that there would be a one day delay in delivery. As we know, that can be fatal for live animals. Obviously, FedEx got busier than they bargained for and had no way to assure that they could still sell the services that they advertised, and first promised with their tracking number. When they did the liver two days later, they left the box with my fish on my neighbor's back porch. Good thing I saw it. I ordered a total of about 30 fish. One of the Oscars was DOA, and the other two didn't look like they were feeling that well and passed away Within a day. Only one of my Oscars survived 3 days after. I ordered 22 African cichlids and all but one died. Four of the five gouramis I ordered died. I brought all of this to the attention of the seller. Agreed to give me compensation for the three Oscars that were either dead or dying. Other sellers I have talked to told me that she absolutely should have opened a claim with FedEx to compensate me for all of the fish that died, which at this point are two out of 30. She's basically just ignoring the rest of the issues that I had. To me, even though the shipping thing wasn't her fault, she should have gone to bat for me to get most of my money back that I have now just wasted. I just don't think I can take a chance and Order again.
Response from The iFISH StoreDec 19, 2024
Hello Carolyn;
Thank you for your feedback. We deeply regret the losses you experienced and appreciate you bringing this to our attention. After reviewing your order and communication with us, prior to receiving your review we were unaware that additional fish beyond the Oscars perished since you had only discussed the Oscars in your email. We sincerely apologize for any frustration or disappointment you’ve experienced.
Regarding your concerns about compensation, our policy states that we will send replacements and cover the cost of shipping only when there is a need to replace all of the fish in an order. We understood at the time of our discussions, that it was only the Oscars that perished and we provided a refund per our policy. We believed it would compensate you for the loss and didn’t pursue anything with FedEx as we believed that the shipping fee you provided covered the cost of the other 30+ fish you had ordered and we thought were fully acclimated. Additionally, FedEx’s claims process limits reimbursement to shipping costs rather than any product value. In the end, we thought we had found a resolution that balanced our policies and FedEx policies with your recent experience.
We are very sorry this was your experience with us. We wish you’d notified us earlier about the other perished fish and simply provided photos as you did for the Oscars.
Thank you for your candid feedback—it helps us identify the challenges we face with carriers and potential ways we can address them. We would like the opportunity to serve you again in the future and hope you will give us another try.
RV
Rocco V.
Discus
Everybody at i- fish that I dealt with is very nice Frank and Jim are excellent people as well as the secretary Valerie and They stand by their Warranties
Response from The iFISH StoreDec 16, 2024
Hi Rocco;
Thank you for your kind review! We’re very happy to hear that your first experience with us was a positive one. Frank, Jim, and Valerie will be glad to know their efforts left a great impression on you. We pride ourselves on excellent customer service and standing by our warranties, so your feedback means the world to us. We hope you’re enjoying your Discus and look forward to serving you again in the future!
MR
mike R.
The nicest and the best seller wver
The nicest and the best seller wver
Response from The iFISH StoreDec 11, 2024
Hi Mike;
Thank you so much for your kind words! We’re glad to hear you had such a positive experience. It means the world to us to know that we could meet your expectations. We look forward to serving you again soon!
