The iFISH Store Reviews | Read Customer Reviews of theifishstore.com

The iFISH Store Reviews | Read Customer Reviews of theifishstore.com

The iFISH Store reviews

4,236 approved reviews, newest moderated first

Ethan T.
Jul 20, 2018
Happy Fish
Even though my fish were delayed, I still received 2 healthy pearlscale goldfish. They seem very lively and happy in their new tank.
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Adeel H.
Jul 20, 2018
Great Customer Service/ Quality Fish
The requested product was deliver on scheduled day and time. The fish were very healthy. And I followed the new gish instruction and it worked well for me. I will purchase again
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Ashley S.
Jul 19, 2018
Overall good experience
Overall good experience. The shipping time was not confirmed and I was not going to be home so I had to have hold at location. I probably should have added that I needed it to arrive any day BUT Wednesday.I ordered several nice goldfish. All were in one bag but in good shape. Sizes were very nice. The calico pearlscales are my favorite. The black butterfly looks like it might have a couple spots of ich. I will keep an eye on him. The only fish I was not 100% satisfied with was the red and black oranda. While a nice looking fish, it was not red but more of a dull gold. I might trade him in at the local fish store. Otherwise great for unseen fish. I would use them again.
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Michelle F.
Jul 19, 2018
Satisfied
The fish arrived healthy and vibrant. I will definitely order again.
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Sally
Jul 19, 2018
Discus arrived alive July 3
Discus arrived alive July 3, 2018. (Overnight shipping) All had shrunken bellies and clamped fins. 2 died within 3 days and 1 died 2 days ago. With treatment 2 are doing well the 3rd may make it. That’s 3 out of 6. Not good odds. Ordered many fish online in the past 8 years. Always had very good experience. Have been keeping fish for 48 years, so not new to the hobby. Hopefully this is just a fluke. But won’t order from this company again.
Response from The iFISH StoreJul 24, 2018
Hello Sally; This isn't the typical outcome for us so understandably we want to look into it further. On our side, we consider it a fluke because of the quality control and customer service programs we have in place and hopefully you can understand that we want to see an experienced aquarist like yourself continue as a customer of The iFISH Store. Can you provide further detail to us at [email protected]? Thank you!
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H J.
Jul 19, 2018
I was really pleased with the African…
I was really pleased with the African Cichlids that I ordered. I look forward to ordering more in the future.
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Mark C.
Jul 19, 2018
Ordered 12 cichlids and all where dead…
Ordered 12 cichlids and all where dead with in two days. It looked as though they had ick. Will not be placing any orders from them.
Response from The iFISH StoreJul 24, 2018
Hello Mark; It's extremely unusual for a full order of 12 African Cichlids to arrive alive and perish within two days. This is a significant event and we would have liked the opportunity to address it by you reaching out to us immediately and alerting us to the situation. First so we can assess what may or may not have happened during shipment as a quality control measure but also to rectify the situation with you. We would like to see you return as a customer and feel comfortable in reaching out immediately if you sense there is anything questionable about the health of the fish you received. Timely communication is key and it's what we count on to ensure our customers are satisfied with their order. We highly encourage you to return to The iFISH Store to experience the level of customer service and great care we take in ensuring our customers (and their fish) are happy by maintaining and open and timely line of communication.
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Sharad A.
Jul 19, 2018
Missing Fish then when I call them back…
Missing Fish then when I call them back they send me different kind ,not sure they check before they send my fish, I wrote few email to make sure they got my order riight , Still no luck, They didn't send my fish the date they said they were going to send me where as I took day off for fish. When I email at the end of the day they said it will be send next week . They didn't even bother to email me before hand and let me know .Which cost me my work day and money,
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