dwayne D.
Update now 16 of 41 dead WOW
9 of 41 fish arrived dead. Now 7 more dead. Total 16 of 41 dead. I’m sure more dead today. I measured several dead fish at 1” suppose to be 1.5 to 2”. They were shipped in tinybags without enough water. The amonia content was super strong suprized any lived. No cold pack in box shipping to miami alone is super risky. I dont need to tale pictures of dead fish i just need to bury them. I followed all instructions that came with fish. Just threw away $240.00. Oh well never again.
Response from The iFISH StoreAug 2, 2018
Hello Dwayne; This is something we need to address because we have a Live Arrival Guarantee and beyond that want to know potential causes. We guarantee that your fish will be delivered alive and healthy. In the unlikely event such as yours where you received perished fish, there are steps we typically take. You can choose to receive a refund or receive a credit on your next order. In order to receive a refund or credit, we usually require a clear picture of the fish emailed to us at [email protected] within 2 hours of the first delivery attempt. It's extremely helpful in addressing the problem in a timely manner if you give us a call within two hours of receiving your package at 516.524.6423 to inform us of the issue. Thanks for your feedback! We will send you an email to discuss the details of your order with you. We want to ensure all of our customers are pleased with the fish they receive and hope we can open up communication with you to follow through on this.