The iFISH StoreReviews of theifishstore.com

Response from The iFISH StoreAug 11, 2018

Hi Crystal; We certainly want to look into this situation further. As you know, we quarantine all fish 24-48 hours prior to shipment and do a thorough inspection before packing/shipping. We had multiple orders for cichlids that were quarantined and shipped the same day as yours and did not observe any signs of disease or illness (ick or otherwise) on any of the cichlids shipped that day. We also received positive feedback from the other customers that received their cichlids the same day you did. So we need to look further into what happened in your situation and ask for further information if you are willing to provide it. (1) Can you give us a brief description of what you are calling "ick" on your cichlids...what did it look like and if possible provide photos? (2) What were the tank conditions and the acclimation process you followed? (3) Is it a community tank and if so, what are the general condition of the other fish in the tank? We know these are a lot of questions to answer, but we take our quality control process seriously and when we get this type of report on fish we shipped, we want to do a thorough analysis. At the end of the day we want to make sure we are providing healthy fish and have customers that are pleased with their overall experience and product they receive from us. Can you provide us with the information requested so we can assist further? Thanks for the feedback and hoping to receive more input from you.