The iFISH Store Reviews | Read Customer Reviews of theifishstore.com

The iFISH Store Reviews | Read Customer Reviews of theifishstore.com

The iFISH Store reviews

4,236 approved reviews, newest moderated first

Robert
Oct 15, 2018
Did not lose any fish.
Did not lose any fish. All in good condition
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Marty R.
Oct 8, 2018
I ordered 10 fancy goldfish
I ordered 10 fancy goldfish, orandas and got 2 black moors free and all arrived in excellent health and are doing great!! definitely will order from IFISh again.
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Rafael O.
Oct 6, 2018
I recommend this seller
I recommend this seller. My discus are healthy and I will buy again from him. Excellent communication and very honest seller. Thank you.
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E.R. Tattoo T.
Oct 6, 2018
I bought 8 discus from them! Great place to buy online
I bought 8 discus from them and I am amazed, beautiful colors and the most important is that the fish are healthy. All my fished arrived alive and didn’t seem to be too stressed. Great place to buy online!
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John
Oct 5, 2018
Hello,
Hello, I recently purchased 12 fish and received 2 free for a total of 14 fish. The fish arrived in good condition EXCEPT they brought ICK into my tank!!!!!!!!!!!!!!!!! I am 69 years old and have had aquariums for 50 years. I am USUALL VERY CAREFUL on purchasing healthy fish from reputable stores and have had 000000000000000000 diseases in my tank for the past 15 years until now. I have very mature 6"-8" fish that now have a serious case of ICK. I have raised my temperature and added my first dose of medication in an attempt to save my fish. I will not be purchasing anything else from your company as you OBVIOUSLY have poor quality control! Sincerely disappointed,
Response from The iFISH StoreOct 9, 2018
Hello John; We're sorry this was your experience. From the pre-shipment procedures and our quality control system on our end, we can say with confidence that all the fish were healthy when shipped. Our managers and staff check all of our tanks and fish from an incoming, inventory and quarantine perspective on a very routine basis and have not found ick to be present. Our Operations Manager also researched all outgoing orders the same day as your order was shipped and again no major issues. We hope this assures you of how confident we are in providing fish with no health problems. We stick to very stringent procedures so as not to present any health issues on shipment, arrival and most certainly not once in our customer's aquariums. We strive to make every customer's experience a good one and are sorry this was your experience. We are very appreciative of your business and feedback and although this is your current assessment, would really hope you would consider working with us again.
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Jim
Oct 1, 2018
One of the fish was extremely ill on…
One of the fish was extremely ill on arrival. Laid on its side on the bottom of the tank so I emailed to ask. Apparently the “arrive alive” guarantee doesn’t mean alive and healthy. I feel they should have honored and gave me credit but didn’t. Fish slowly died over next few days.
Response from The iFISH StoreOct 2, 2018
Hello Jim; We do have a Live Arrival Guarantee and typically work with our customers on situations such as yours. However, we honestly did not receive an email from you on this end and this is the first we have heard of your fish that perished. If you would like to pursue discussions further, please email us with the details on the particular fish and the situation at [email protected]. At the end of the day, we want all of our customers to be pleased with their purchase.
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CChaco
Sep 28, 2018
My discus fish arrived alive and well
My discus fish arrived alive and well, they have been through a lot so it's taken them a long time to come out of hiding, but it's three days later and now their color is more vibrant and they are starting to explore. I'm very satisfied, the only thing is I wish there was a little more warning about when the fish we're going to arrive. I was scrambling to get home in time for the UPS guy to show up.
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SARA S.
Sep 28, 2018
The Pleco’s are TINY
The Pleco’s are TINY, not what I expected. Pretty disappointed. This is my 2nd order. I am more inclined to buy my fish local now.
Response from The iFISH StoreOct 2, 2018
Hello Sara; Thank you for your feedback. We're sorry you were disappointed in the size of the plecos. They grow pretty quickly and we typically provide juveniles to keep pricing amenable. But more importantly, the clown plecos you ordered are dwarf plecos and only grow to 3.5-4 inch. If you would like something larger in another type of pleco and/or don't see anything in stock, please feel free to give us a call. We have worked with many customers to get them precisely what they are looking for. We hope you were at least pleased with the African Cichlids that you ordered and will consider returning again to The iFISHStore.
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