The iFISH Store Reviews | Read Customer Reviews of theifishstore.com

The iFISH Store Reviews | Read Customer Reviews of theifishstore.com

The iFISH Store reviews

4,236 approved reviews, newest moderated first

Bruce D.
May 5, 2019
Great people to deal with perfect…
Great people to deal with perfect delivery my 3 Rd order never loss a fish. I can't wait to do busy with them again
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Binh N.
May 5, 2019
Oder they don’t compromise
Never deal again
Response from The iFISH StoreMay 6, 2019
Hello Binh...thank you for your feedback. We’ve been trying to work with you to deliver exactly what you want for your aquarium. However, once you placed your order you continued to change your mind eventually canceling your order and still wanting a free fish from our special promotion. We were more than happy to work with you and issue you a refund without you feeling you needed to issue a claim with PayPal. We’re very flexible and make every attempt to rectify the situation when a customer is not pleased. We will certainly issue you a refund so you are whole and do wish you’d reconsider the service and accommodating stance we extended to you.
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Mike Z.
May 5, 2019
Discus order
I am both pleased and a little surprised. I am happy with how well the shipping went and happy with the quality of the fish I received but surprised by the colors of the discus. My order was 2 super red discus, 2 red turquoise discus and 2 gold discus. What I got was one turquoise discus (don't see any red in this fish), one black discus, 2 very pale discus I think are the gold discus, one pale red discus, and one very pale, super red (I think, as I seen very little red in this fish). The fish are very active and seem to be healthy except the black discus doesn't seem to be interested in food.
Response from The iFISH StoreMay 6, 2019
Hello Mike...we see your order (#4129) in our system as 5 two inch Super Red Discus which were delivered to you on April 23rd. So we’re a bit confused by your review about the Gold Discus and Red Turquoise Discus. Just as a side note on the 2” Super Red Discus you mentioned, the 2” Discus are juveniles and are slightly paler in color until they reach adulthood in ~6 mos and at 5-6 inches will show their brilliant distinctive colors. However, we’d still like to understand the situation with the other Discus you mentioned. Would you be willing to send a photo to us at [email protected]? We can then contact you and move forward from there. Thanks!
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eddie C.
May 3, 2019
ordering was easy
ordering was easy, fish looked beautiful and healthy. would've gave a 5 star but two of my fish died a week later.
Response from The iFISH StoreMay 6, 2019
Hi Eddie....We're sorry to hear that two of your cichlids perished. We'd like to offer you a refund or credit on a future order to rectify the situation. We'll send you an email that you can respond to and let us know which you'd like. Thanks for the feedback and we look forward to doing business with you again!
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Gary C.
May 2, 2019
Very satisfied with my discus fish
Very satisfied with my discus fish. Their healthy as a horse. Good to see a firm as professional and caring as yours thank you Frank for everything....gary catalano.
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Joshua P.
May 2, 2019
Beautiful fish
I Received my fish in amazing condition and Will definitly order more from this company.
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SHELIA C.
Apr 30, 2019
Very Satisfied
Very Satisfied...Quick shipment, very active fish, great color variety.
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David J M.
Apr 30, 2019
Ordered 20 fish from the ifish store…
Ordered 20 fish from the ifish store last year and they arrived healthy and robust. Ordered 20 more this year and when I opened the box 9 were already dead and 4 more died within the first few hours. They agreed to replace them but I haven't heard from anyone now in almost a week.
Response from The iFISH StoreApr 30, 2019
Hello David; We’re sorry to see your fish perished and stand by our promise to send out a replacement order. They are currently in quarantine and are scheduled to be shipped to you tomorrow. You will receive an email stating that they were shipped with the tracking information tomorrow (5/1). We want to rectify this issue and hope you are pleased with the replacements.
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