The iFISH StoreReviews of theifishstore.com

Response from The iFISH StoreMay 8, 2019

Hello Casey, Just to understand your dissatisfaction better we'd like to get some clarification. Your order included two ~2" Blue Diamond Discus, two ~2" Snakeskin Discus, one ~2" Red Melon Discus and one free ~2" Marlboro Red Discus. Just to address the size issue first, all of our juvenile Discus are listed as ~2 inches meaning they range in size between 1.5 - 2 inches. Some may be slightly smaller than others. Also, as a side note, juvenile Discus of any variety will not show their full coloration until they reach adulthood at ~ 6 mos and will appear paler in color. With respect to your observation that the Red Marlboro Discus appear to be Red Turquoise Discus, we'd really like to ask if you'd be willing to send a photo so we can assess the situation. Red Turquoise Discus have a very distinct striation and pattern on their bodies that is very clear even when they are juveniles. The same is not true for Red Marlboro Discus which have a more solid red coloration. It would seem very clear if the juveniles you received were Red Turquoise vs Red Marlboro. If we mistakenly sent Red Turquoise we'd like to take a very close look at how that could have possibly happened on our end, correct it and rectify the situation with you. So we would like to ask if you'd be willing to send photos of the Discus you believe are Red Turquoise. We'd be very happy to work with you on this. You can send the photos to us at [email protected]. We'll also send you an email so you can just easily reply to that. We thank you for your feedback and take all feedback seriously in striving to make each of our customers satisfied.

Response from The iFISH StoreMay 8, 2019

Hello William; Since you are located so close to us, we delivered directly to you in Staten Island with our own fleet within one-day of purchase. For such a short travel time, we typically pack several fish per bag because they spend so little time in transit. For any orders that go out via UPS Next Day Air our standard procedure is to pack them more separately. We hope you understand our procedure for delivery on orders within a geography where we choose to use our own delivery fleet. Your fish arrived healthy and beautiful and we're happy about that outcome. Thanks for your feedback and giving us the opportunity to further explain our packing/shipping practices.

Response from The iFISH StoreMay 6, 2019

Hello Sahid; Your order was placed on April 28th. We always quarantine our fish to prepare them for shipping. Your fish were not ready to be removed from quarantine and shipped on Wednesday (5/1) so they are shipping today. If you have not already, you should be receiving a shipping email with the UPS Tracking Information today. Your tetras and Discus will be at your door tomorrow . Thanks for your patience and your business.