The iFISH StoreReviews of theifishstore.com

Response from The iFISH StoreJun 24, 2019

Hello Brandie; We can see you're quite frustrated over your situation. First, we are sorry you had such a bad experience and all six of your Discus perished within 2 weeks of receiving them. We've never quite had a chain of perished Discus like this and without a doubt would have liked the opportunity to talk to you further about how the fish were behaving and how they appeared. Nevertheless, we always stand by what is best for our customers and without fail, offer a credit on a future order or a refund. You have documented the dates that you emailed us. But we have to say that it simply is not true that we did not try to contact you to rectify the situation. We also emailed you and called you at the number you provided and have not heard back. We think it's fair to say that this is a situation of crossed communication because we genuinely tried to contact you. And once we did, we would have been quite happy to offer you a credit on a future order or a refund. Saying that our fish don't last, that we don't respond to our customers concerns and avoid them is a bit of a broad set of accusations that anyone can see is typically not the case for us if you read all of our reviews. We genuinely try our best to meet every customers needs. We see through this feedback that you would like a refund and we are happy to issue it. We will be sending you an email indicating that we will be processing the refund. We truly wish this could have been handled differently and are regretful of the ire this seems to have raised on your end.

Response from The iFISH StoreJun 24, 2019

Hello Joseph; We're sorry to hear that 5 of your cichlids died. We'd like to offer you a credit on a future order or a refund. We will contact you by email and you simply need to respond to the email and let us know which you would prefer. In the end we want our customers to be pleased with their purchases from us. We're glad to hear the arowana is doing well! Thank you for the feedback and your business!

Response from The iFISH StoreJun 23, 2019

Hello Caliel; We're sorry you believe we need to ship our fish sooner. Just to clarify, you ordered your fish at 10:30PM on Friday, June 7th. As is stated in our Quarantine and Shipping Procedures on our website, we place your fish in Quarantine for a minimum of 24-48 hours and then they are packed and shipped via UPS Next Day Air. Your fish were pulled from Quarantine on Tuesday, June 11th and you received them at 10:15AM on Wednesday, June 12th. Given the timing here, we were genuinely following our procedures to ensure that you receive healthy fish that were properly prepped for shipment. We really prefer to not rush through an order without meeting our quality standards. We certainly hope you are pleased with your fish and hope you understand the reason behind our procedures. At the end of the day, we are simply trying to ensure the safety and health of the fish we are shipping.