The iFISH StoreReviews of theifishstore.com

Response from The iFISH StoreDec 4, 2019

Hello Heather; We're sorry you were disappointed in your experience with us. We'd like to take the opportunity to clarify the events as they unfolded from our end. You had placed a large order for several Discus, a Pleco and Bumble Bee Catfish on Monday evening, November 18th. We quarantine all fish for 12-24 hours prior to shipping. We ship on Monday, Tuesday or Wednesday, whichever comes first following quarantine. Your fish would not be ready for shipment by Wednesday so the were scheduled for shipment on the following Monday. When we were removing the Bumble Catfish from quarantine for packing that Monday we did not approve of their general behavior or health. All of the other fish in your order were in perfect condition and ready to be packed. Unfortunately, we did not have any other Bumble Bee Catfish ready to leave quarantine or any in stock at that point to place in quarantine. We clearly did not anticipate having the Bumble Bee Catfish we had quarantined for you to take a downturn. Attempting to accommodate you as best as we could, we then called you and asked if you'd like something other than the Bumble Bee Catfish so we could ship your entire order that day. If you didn't, we simply would have either given you a credit on a future order or a refund for the catfish. Your request was to cancel the entire order which we gladly did. Again, we are sorry you had this experience with us and hope you'll consider giving us another try. We genuinely didn't wait a week to call you. We were following our standard of Quarantine, Inspection, Packing and Shipping Schedule and this is where the one-week timeframe came into play.

Response from The iFISH StoreDec 2, 2019

Hi Cindy; We typically use warm packs that we have tested and we're confident that that they did not cause the ambient temperature to elevate to a threatening level for the fish on board. The truth is that on occasion some fish just do not survive shipment due to stress. We are sorry that you did experience two perished fish on your order and have already issued you a refund. We are glad that you are pleased with the two that you now have in your aquarium. Thank you for your feedback and your business!