The iFISH Store Reviews | Read Customer Reviews of theifishstore.com

The iFISH Store Reviews | Read Customer Reviews of theifishstore.com

The iFISH Store reviews

4,236 approved reviews, newest moderated first

"Fishman"
Dec 8, 2019
Very healthy fish
Very healthy fish, reasonable prices, prompt customer service.
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David T.
Dec 8, 2019
Great looking fish and great…
Great looking fish and great communication
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Chad C.
Dec 8, 2019
AMAZING AWESOME INCREDIBLE
I have purchased from few different vendors this has been my best experience as of yet I will definitely purchase again.my discus I received are beautiful.THE BEST ON LINE FISH STORE
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Beverly M.
Dec 7, 2019
The fish were exactly the way you…
The fish were exactly the way you advertise them. The fish are happy and healthy I’m very happy with it thank you very much.
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Troy M.
Dec 6, 2019
My 2nd purchase with iFish was as good…
My 2nd purchase with iFish was as good as the first! All fish (10 Discus) arrived in good shape, and are healthy as could be now 11 days later. I had some questions about the 2nd order, Frank answered my emails immediately.
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Kevin R.
Dec 6, 2019
Takes a few weeks to get fish you…
Takes a few weeks to get fish you order. I’ve ordered twice and both times lost a fish within a day.
Response from The iFISH StoreDec 17, 2019
Hello Kevin; Thank you for your feedback. It’s troubling to hear that with both orders you lost a fish within a day. We really like to follow up with our customers in these situations to better understand the cause and hopefully fix it. At this point, if you would be willing to provide us with info on the fish that perished including behavior and appearance pre- and post-acclimation as well as tank parameters and tank mates, that would be a big help. You can send this info to us at [email protected]. We typically rely on our customers to notify us immediately when this happens so we can look into it in a more timely manner. We do have a Live Arrival Guarantee and still have worked with our customers when their fish perish so soon after arrival. Just to offer an explanation of our shipping schedule....the timing on receiving your fish is affected by when the order is placed, the 24-48 hour quarantine and the fact that we only ship on Mon, Tues or Wed, whichever comes first after the quarantine period. We do ship via UPS Next Day Air to minimize the amount of time the fish spend in shipment. We hope you’ll consider sharing some info on the perished fish and again, we thank you for your feedback.
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Abby M.
Dec 5, 2019
Terrible experience!!
I have had a well established cichlid tank for years and never had any problems until I ordered from this company. I ordered 20 fish: 10 demasoni and 10 electric yellows. About 5 days after acclimating the new fish, I noticed fuzzy white areas on 2 of the yellow fish which usually means fungal infection. Within a week, 7 yellow fish died. Then a few of our well established fish died. Now the demasoni are dying. We started with 35 fish and have 7 left! Four more died today. We checked our water throughout the process, but it was perfect ph and nitrite/nitrate levels. We took it up to our reputable local fish store and had them check it and they agreed our water is pristine. Even after repeated water changes, our fish are dying. Frank, the owner of this company is rude each time I’ve talked to him, so I dont even want to ask him for his input. I would like to inform other customers to stay far, far away from this company.
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DARAN S.
Dec 5, 2019
I was pleased
I was pleased. Ordering was easy and tracking was a bonus. Thank you for the service
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