The iFISH StoreReviews of theifishstore.com

Response from The iFISH StoreDec 17, 2019

Hi Kevin; Thank you for your feedback. We’re sorry to hear one of your fish died one day after arrival. We like to follow-up in these situations to see if we can identify a root cause. If your so inclined, if you could share with us the behavior and appearance of the fish upon arrival and after acclimation that would be helpful. Also, tank parameters and tank mates. We have a Live Arrival Guarantee but often work with our customers if the fish perished very shortly after delivery. If you’d like, you can send your reply to us at [email protected]. As for the oxygen level in the bags, we double bag our fish with the first bag filled ~25% with aquarium water containing methylene blue to prevent bacterial growth. We then fill the remainder of the bag with oxygen and it is tightly closed with a rubber band and placed in a second bag. It is then sealed in a third bag. We’ve rarely had a problem with not enough oxygen. Did you happen to notice a leak in the primary bag? This may make it appear as though the water:oxygen ratio is off. If this was the case, please let us know that as well. Once again, thank you for your feedback and also for your business.