The iFISH StoreReviews of theifishstore.com

Response from The iFISH StoreFeb 18, 2020

Hello Ali; Thank you for your feedback. We are genuinely sorry that you are not pleased with your Discus. However, we stand by the response we gave you in a previous communication. Discerning the different strains of Juvenile Discus can be challenging for many because juvenile color can be very muted. The fish you ordered were in fact Juveniles and thus still have juvenile color. You will not see their full coloration until they grow to 3-4 inches. The photos on our site are of adult fish that have been held at optimum tank parameters and fed a healthy diet. That is how we get them to display their very brilliant and distinctive colors. In addition, they can sometimes lose or alter color as a result of stress during shipping. Color will typically return after 24 hours. So when you received your fish, your reaction to coloration was understandable but trust us when we say that maintaining proper tank parameters and a healthy diet, your Discus will display the colors and patterns of their individual strains. Again, we are genuinely sorry that you're disappointed and at the same time are confident we delivered healthy juvenile fish.

Response from The iFISH StoreFeb 18, 2020

Hello Marcial; Thank you for your feedback. We're sorry to hear that you are disappointed in your fish. We'd like to respond to the coloration and size of the fish that you mentioned in your feedback. The fish will not look like the pictures you see on our site for two reasons: (1) From the stress of shipment, they do tend to lose color during shipping. Color will typically return after 24 hours and (2) the fish you ordered were juveniles and thus still have juvenile color. You will not see their full coloration until they grow to 3-4 inches. The photos on our site are of adult fish that have been held at optimum tank parameters and fed a healthy diet. That is how we get them to display their very brilliant and distinctive colors. On the size of the fish, when measuring the fish keep in mind the tail is included. Also we list them as approximately 2 in meaning they can vary in size from 1.5 - 2 inches. Again, we are genuinely sorry that you're disappointed and at the same time are confident we delivered healthy juvenile fish.