The iFISH StoreReviews of theifishstore.com

Response from The iFISH StoreJun 29, 2020

Hi Jerry; We apologize for the 1-day delay and much like you, are having to deal with UPS not guaranteeing Next Day Delivery due to COVID issues. We are ensuring that our fish are packed safely and securely should this happen so they can withstand a 1-2 day delay. We hope your fish are acclimated and doing well. Nevertheless, we hear you about having had stayed home because the shipment was expected on June 23rd. We are looking into other shipping alternatives to avoid this. We'd like to thank you for your patience, your feedback and your business.

Response from The iFISH StoreJun 29, 2020

Hello Michael; We're sorry this was your experience with us. We're not sure if you are saying that the one fish that perished had little water because the bag leaked. We triple bag them and use the same measured quantity of water for each bag but on rare occasions, we do get feedback that a bag leaked. We have a Live Arrival Guarantee which only requires you to email us a photo of the perished fish within 2 hours after receiving your order. Even though you did not want to submit the email and photo, we have issued you a refund on the African Cichlid that perished in transit. On the eating issue, we feed our Cichlids Hikari Cichlid Gold Pellets. Not sure if you use the same but the stress from shipping and a change in diet may cause a delay in them assuming a normal eating schedule. We'd like to thank you for your feedback and, again, we're sorry your experience with us wasn't a better one.