The iFISH Store Reviews | Read Customer Reviews of theifishstore.com

The iFISH Store Reviews | Read Customer Reviews of theifishstore.com

The iFISH Store reviews

4,236 approved reviews, newest moderated first

Michael P.
Jun 30, 2020
Excellent service and fish look great
Excellent service and fish look great. Had them on my doorstep the next morning at 10:30 after they were shipped the night before. Took a day or so but they are loving there new tank. Thank you
Report
Robby M.
Jun 30, 2020
The fish were beautiful and they came…
The fish were beautiful and they came in 4 days early. They don’t have much of a selection but it’s a good site to buy discus
Report
Jonathan S.
Jun 30, 2020
Extremely Satisfied
Due to COVID 19 I understand the delay in shipping out my discus. On the other hand they have been in their tank for about 7 days and have been doing very well. I followed the instructions to the tee and acclimated my fish as per their care sheet. I Am very satisfied And hope to soon place another order for more discus.
Report
Jscap
Jun 30, 2020
Beautiful Discus Fish
I bought six discus and they arrive well packaged, but one of the fish was laying on its side in the sack. After acclimating them I released them in my tank. The one fish was at the bottom leaning against the tank while the others were swimming around. I called The iFish Store after hours asking if I should add something to the water to help the one fish. They got back to me the next day and in this case said not to add anything to the water. I am happy to say that they were right and a few days later his color got better and it started eating and swimming with the others. Very happy with the purchase and their helpful advise.
Report
Jesse W.
Jun 30, 2020
Had 2 $20 fish arrive dead because I…
Had 2 $20 fish arrive dead because I never got a shipping email and my fish were in the sun. Looked into getting the 2 fish replaced and seen that I would have to pay more than there value out of my pocket to have have my replacement fish shipped.
Response from The iFISH StoreJun 30, 2020
Hello Jesse; We are sorry that two of your fish perished. We checked on the shipping email issue that you mentioned. Our system automatically sends a shipment confirmation email when we fulfill an order to the email address the customer provides and it includes UPS Tracking information. Our records show that email was sent to you on June 22nd. There is a possibility that email ended up in your SPAM folder but not necessarily if you received our Order Confirmation Email on June 16th. As you mentioned and per our Live Arrival Guarantee policy, we are happy to provide a credit on a future order or a refund should some of the fish perish but we do not reimburse shipping costs or simply send replacements and cover the shipping fee. We make no profit on our shipping fee and the reality is that the fee you paid was, at a minimum, used to ship all fish in the order; 17 of which survived and we assume are doing well. We hope you understand our policy and thank you for your feedback.
Report
RV V.
Jun 30, 2020
18 african cichlids
I bought 18 african cichlids, ~2 inches in sizes. They all looked awesome and in very healthy condition. I would highly recommend this store and will probably buy more fishes from them in the future. Keep up the good work guys!
Report
Kiley M.
Jun 30, 2020
The ifish store is very trustworthy with high quality fish
I ordered 21 discus from Franks ifish store in December and wasn't able to take them at the time I paid. Frank told me he would hold them until further notice. The total was around 350 with shipping. I wasn't able to home the fish for 7 months and finally 1 week ago(June 22) asked Frank to send the fish. He was quick to respond and had them shipped immediately. I got them in perfect condition! In a world filled with scam artists its nice to finally find a business that you can trust. Thanks Frank!
Report
Paul M.
Jun 29, 2020
At first I was scared about getting…awesome experience
At first I was scared about getting fish in the mail. It was a great process and I have beautiful discus swimming around my tank.
Report