The iFISH StoreReviews of theifishstore.com

Our blue lobster is doing great! He is so happy and a perfect addition to our tank. He arrived early with no warning, but otherwise Ifish was an amazing company and we will definitely order from them again!

One of six cichlids arrived dead. Another died the night it arrived. This shipment was from an adjacent state & FedEx was unable to execute the overnight delivery I paid for. The flat, small heat pack was ice cold, as was the water. iFish should have anticipated the possibility of a late arrival & used longer activated heat packs. _______________________________________________ EDIT! There were no “misconceptions” in my post. Among the falsehoods listed by iFish is that I am frustrated because FedEx did not refund the shipping fee. I never requested FedEx to do so. Nor did I ask the same of iFish. I did initially request replacements of the dead fish, iFish launched into a childish tirade about about how “every single solitary penny went to FedEx.” I quickly withdrew my request for replacements, based upon further research into iFish, none of it positive. I would not accept 1001 free fish from them, given 2 died and 2 are near death. All responses from iFish have been inaccurate and verbose. I strongly suspect these hundreds of words were not scripted for me. IFish has them “in the can,” and simply cuts and pastes from one dissatisfied customer to another, The box contained ONE very small depleted heating pack. To argue that 4 fish made it past the first day is invalid. Six kids could run across a freeway and if only two die, that does not make the action safe given that four survived. Two of the four cichlids are near death in QT. I never have and never will endure such an experience before. I have found trustworthy vendors. _______________________________________ FROM ORIGINAL POST An order from another online fish company arrived overnight from a west coast company. These were replacements of the dead fish from iFish. To test the heating pad, I kept it in a cold room. It remained warm for over 72 hours. Had iFish taken this care, perhaps the fish may have lived. I suspect other factors were involved. IFish takes an average of 10 days to get orders out. All my other online orders were shipped within a day or so of payment and arrived within 2-3 days. IFish says they quarantine fish 2 days to insure viability. The unheard of turnaround time should have been a huge red flag. I strongly suspect iFish does not stock any or most varieties and orders on demand. This likely contributed to the deaths, along with the shoddy packaging. ____________________________________________~~~~~ EDIT: I was given a token refund that did not compensate for my costs. I AM DONE REPLYING TO iFISH. THIS IS ABOUT THE NEEDLESS DEATH OF LIVING ANIMALS, NOT MONEY

Fish arrived....ALIVE & WELL!!! Only thing that I was hoping for was for the fish to have had been at least an inch long. But I guess in time, they'll grow. Thanks!

Oscar fish came ready to eat & mingle with other tank mates.

This is my second time ordering baby African chichlids- Both time the fish arrived very healthy and sooo colorful. The first time it took them a while to ship my order but the second time it arrived with in a week. I am more than satisfied with my buy and I will go back to them if I need more. If one thing I could change then it would be the delivery, fedex just left my box of fish outside the doorway (winter in chicago, smh). But luckily I was able to get it inside within an hour. Thank god those heat pads work wonders!! overall- Great buy!!

Everything was what I expected fish were shipped safely and I had no problems!! Definitely order from them again ❤️

Customer service was great! The fish came healthy. We love our new addition Thank you so much!

All my fish arrived to WV alive and healthy in just a few days!