ThehokReviews of thehok.com

Actually wild to see some of these negative reviews I made a purchase just recently and I received my order relatively fast. Being from Australia and house of klone is in America. It still came quite fast. I wasn’t happy with one of the sents and asked for a refund and they were very fast to reply and offered a partial refund overall I am quite satisfied with the whole process only thing that I will add that is negative. Be careful of their subscription as I didn’t even know I had signed up for it when I purchased the three but it was also really easy to cancel this subscription.

Customer service was on point. They helped me out hassle free.

I GAVE ONE STAR BUT THIS COMPANY DONT EVEN DESERVE ANY STARS AT ALL. I ORDERED AND DIDNT RECEIVE NOTHING! I REQUESTED A REFUND AND AT NO SURPRISE I DIDNT GET THAT EITHER. THIS COMPANY IS A SCAM.

Based on the email exchange, they did ultimately make it right and created a replacement order for **Oud Noir**, which is worth highlighting in the review. I had an issue with an order from House of Klone where I ended up receiving a duplicate fragrance. After reaching out to customer service, they worked with me to resolve the situation and ultimately sent me a replacement fragrance at no additional cost. I really appreciate Ryan and the House of Klone team for listening to my concerns and making the effort to take care of me as a customer. That kind of customer service goes a long way, and they definitely earned my respect for how they handled the situation. As far as the fragrances themselves, I really enjoy the scents. My only criticism is that I wish the fragrance would linger and project a little longer throughout the day. If the longevity were stronger, they would be even better. Overall, though, I'm very satisfied with how House of Klone handled my situation, and I would absolutely give them credit for standing behind their customer service.

Steven was very helpful when I had selected a scent I didn’t care for. Very happy with Klone’s products and customer service!

I was missing a cologne. Emailed the company and got a quick response and a replacement sent

I did not receive all the items in my order. I immediately emailed Customer Service with the issue and they responded right away and resolved my issue immediately. I would give them 5 stars. However, until my replacement shipment arrives in full with all the items I purchased then I will give them a full 5 star rating.

There Customer Service And And Integrity Is Amazing!