ThehokReviews of thehok.com

I purchased several perfumes from House of Klone based on their claims regarding fragrance quality and longevity. Unfortunately, the perfumes I received are extremely weak. After spraying, the fragrance is very light and disappears within approximately 1–2 hours. This is very different from the 8–12+ hour longevity advertised on their website. I contacted customer support to request a refund. Instead of offering a full refund, they offered me only a 50% refund while allowing me to keep the perfumes. I explained that my complaint is not simply about personal fragrance preference — it is about the products not performing as advertised. I am currently requesting a full refund and am willing to return the perfumes. Based on my experience, I would recommend being cautious before purchasing.

Ryan in customer support has been great. He responds promptly to concerns.

Fantastic scents but gave 4 stars due to the unknown subscription and wish they lasted slightly longer. Satisfied with my purchase overall.

It took longer than expected to receive the product. When I did receive the product one of the fragrances, the creed Adventus KLONE, was greatly different than the original of which I have. Also, one of the bottles had a faulty spray top, which caused the knock off fragrance to leak all over the bottle. After 19 emails with Ryan and the evidently head of Customer Service or somebody of that nature his name is Steven and we had four emails. After much go around, they issued a credit refund and I’m awaiting that to hit my bank. The only fragrance that is very compatible is the KLONE of the Louis Vuitton imagination. Again unsatisfied with everything that transpired when I spent $140 with them. Again slowly, satisfied with what they had to offer and the only fragrance of five that I received again was Louis Vuitton imagination. The rest quite a bit unsatisfied. They are very extremely reluctant to receive a return of all the products. The fact is they said a 30 day return even if you’re unsatisfied again but very reluctant to accept a return. Remember, if it’s done on your bank card at your bank, you can completely reverse the charges, and I could easily with the email proof that they would not accept a return, with it four days after I received all the product.

Customer service was great. Fast response and answered all my questions.

Haven't received the product yet so this review is based solely on their customer service. I emailed them (contact@houseofklone) for a shipping confirmation number. Within minutes I received a response. Because of the quantity of products that I purchased, processing time was slightly longer than normal, but I would receive a shipping confirmation as soon as it shipped. Within 5 minutes we had an entire conversation over email. I was very impressed. Now I hope the product is just as impressive.

Prompt and quick shipping. Problem was that I didn’t go through my product fast enough, but their website it very user friendly to make adjustments. Customer service is very prompt in answering any and all of my questions. Highly recommend.

It's a scam its been a month I have received my product and now they saying it can't be delivered talk about failed attempts and they not talking to me directly they using AI so don't order from them they full of shit and they don't want to give my money back