Thehok is listed under Cosmetics & Makeup.
Thehok (thehok.com) has 238 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing238 approved reviews, newest moderated first
Bart S.
So far the fragrances have been very good and solid and I had one charge issue but they responded within a couple of hours with my response and solution. More than i can say for Klone fragrances, I have been waiting for a response for a week from them for a missing bottle..
Trinton M.
Customer service is great and responds quickly and efficiently The scents are very good and the prices are fair! Shipping can be a little extended with customs but all in all a worth while buy! I have 5 different scents from HOK!
Jonatan J.
The team was very fast when I had a concern and we were able to come to a solution Will definitely come back for business
Liti U.
Great communication, fast reply’s and easy to talk to !!
Scrote H.
I accidentally sent my order to the wrong address, so I emailed them, and they got back to me in 15 minutes. Great business, and I greatly appreciate the quick respond time. Have a good day!
Dr. Jethin A.
I ordered (order number 242087) just two perfumes on 19th August, expecting a straightforward delivery. Today is 30th August and I still haven’t received my order. More than 10 days for two perfumes is completely unacceptable. What makes this even more frustrating is that although I placed the order on the 19th, it apparently wasn’t even handed over to the delivery company until 22nd August. Taking three days just to pass the order to the courier is far too slow. As the order was taking so long, I contacted customer service to cancel it. I was told that because the order was already “in transit”, it could not be cancelled. Fine — but the real problem is that customer service takes around 3 days to respond, only for you to receive an unhelpful response and be left waiting again. This has been an incredibly frustrating experience. I ordered only two perfumes, yet I’ve spent over 10 days waiting, chasing the order and dealing with extremely slow customer service. Very disappointed with HOK / House of Klone. I genuinely regret ordering from them and would strongly recommend considering another company if you want reliable delivery and responsive customer service. For me, this is the first and last time I will order from HOK. Horrible experience.
Julian P.
Placed order and what I received with matching tracking were a pair of beach shoes!! WTH!! Contacted them send pictures and asked for a refund! Hope to get refund or will have to scalate with bank. Watch out ! Maybe scammers!!!
Paul
I placed an order that was never delivered and whenI emailed the company they emailed back saying to check with the post office. That was their reply, I did not order from the post office. They do not care about your order good luck to whoever orders from them.
