The HartfordReviews of thehartford.com

I called Hartford-AARP auto claims for "advice ONLY I specifically said I do NOT want to file a claim" but the system requires that Hartford AARP immediately open a claim when you call they DO NOT MAKE you aware of this. I rec'd letter stating claim was filed I called Lead Manager Amy she was very abrupt did not listen, cut me off, was condescending, said the process is set up to protect Hartford from being sued. I called the adjuster, Michael, he listened, explained very professionally that the claim was just a technical step to allow him to give me advice and it was not a real claim. The first lady did not minimize my stress and tell me this from the start - instead she repeatedly said "Oh we would never tell you that we have to open a claim to speak with you."???OMG... Michael listened when I said I described that as a consumer we should be informed of this process BEFORE ANY CLAIM is started, as in my case I only needed information. That first lady was an example of how NOT to communicate. She had very bad customer service, and Michael de-escalated with the information I needed to helped me understand - the main message is this process is horrible to start a claim without your knowledge or agreement. I immediately called that Jerry ai app and they found major national carrier Prudential at 1/3 the cost with MORE COVERAGE, seriously.

I like the employees, but the hartford phone AI recording system sounds so so rude and would put any customer off and also confuses the customer. If you get in ana accident you get thousands of letters with figures on it and showing what was cover but then not covered or says still under review followed by customer care saying verbally but not in writing not to worry that everything is being paid for. if your car is gone you can rent one but need to pay a fee which was shocking as customers need to get to doctors and felt isolated in recovery. i still use them until i recover.

While asking questions about my fmla claim, I said its been hard to do the paperwork since im watching my daughter who has been trying to commit suicide. The representative laughed at me. Unbelievable.

Absolutely do not use this company. It was horrible. They dragged my claim over two months even though it was a simple fender bender. They refused to pay for repairs even though I was not at fault. They claimed it was a total financial loss. I had to pay to get my car out of the shop after they didn’t repair it and said they wouldn’t pay any more holding charges for the car at the auto body shop. Absolutely terrible service, not helpful whatsoever. I had to provide half of the information needed myself. I feel like I did half the work processing the claim. Absolutely do not use this as your insurance company. I feel ripped off. Any big name insurance company could do better than them. Do not go with them, it is a horrible waste of time. I didn’t have a choice since they were insuring the ‘at fault’ driver.

I have two pages of providing details of the bad service from Hartford claims, suborgation and underwriting departments. The combined group did an injustice in processing claims. Especially, since the loss was not my fault. Hence, suborgation involvement. Now underwriting is making some ridiculous and unfounded demands. I am over 70 years old and thought Hartford would be more sympathetic since AARP referred them to us senior insureds. THEY DONT CARE.

I would give them zero stars if there was that option! Very rude customer service there website is a complete joke!

The Hartford hides behind the scheme they've created with AARP. They masquerade as an ally to the elderly, but when it comes down to it, they will set up 80 and 90-year-olds (after taking their money through their 60s and 70s) with impossible tasks in order to maintain their insurance coverage, establish a paper trail of "non-compliance" (in their terms) and cancel them at their most vulnerable time, which they just did to my 85-year-old parents, two weeks after a 2026 Washington State wildfire threatened their home. I would encourage all of you who have a paid off home to call your local insurance brokers who can provide you with more logical coverage that isn't beholden to demands of mortgage bank requirements. Avoid the Hartford. They are a heartless corporation, and they will let you down when you need them most.

Can I provide zero stars? The worst insurance company I have ever dealt with.