The HartfordReviews of thehartford.com

The Hartford is dishonest and without scruples. I was told I had to get a new roof because it was old. I got a new roof. I paid in full for a new roof. The roof was certified and warrantied. I got it within the time required. I called Hartford and told them the roof was completed. I asked if they needed anything else. I was told no. I was told what my premium would be. Months later I was sent a letter stating my policy would not be renewed because I did not have the roof done. I immediately faxed 8 documents to them with extensive proof the roof had been completed well within the time frame. They said the underwriters would not renew my policy. I asked if they had all the documents. He repeated the underwriters would not renew my policy. I asked if the recording was listened to when I was told nothing further was needed was listened to. He said no. I have never had a claim. I am a perfect customer. What is the real reason they are not renewing my policy? Are they afraid to admit they made a mistake? The AARP recommends the Hartford. Reading the reviews on the BBB and Trust Pilot and several others their ratings are 1 - the lowest. Seniors are being taken advantage of by Hartford.

Got home insurance with The Hartford after shopping policies after 38 years living in my house. They had the best price so I signed up. A month later I get a credit on my credit card from them. Not understanding why, I called and they had cancelled my policy after just 1 month saying I didn't have a long term lease for my tenants? What kind of BS is that. Nobody asked me that when I was setting up this insurance, and they did not notify me they were cancelling. I have to find out through my credit card? Now I'm jumping through hoops with other insurance companies trying to get coverage again because this low rate insurance company cancelled me. Plus you have to join AARP to get a policy with them which is total BS.

I had 3 vehicles on my policy and paid once a year full amount,but when I decided to remove a vehicle my policy increased $1000. I was paying $2500 for 3 vehicles and the one I removed was costing me $1000 per year. When I decided to remove that vehicle instead of decreasing a $1000, It was only decreased $295 now paying $2200 for 2 vehicles, but should have been $1500. These people are a scam and the customer service was terrible very rude take this offer or leave it is how I felt when the representative responded to my concerns. As a veteran and loyal customer I went to another insurance company and got a quote insurance for 1/2 price that I was paying Hartford. Post this for older folks not to be fooled by Hartford. i will change at end of my contract with Hartford this month.

Worst insurance company that I ever dealt with. Screwed up my policy when switching over vehicles. Had to pay $500 deductible on comprehensive and disputed claim and won. Trying to get reimbursed and what a nightmare. Do not use this company. Cancelled car and homeowners policies. They are awful….

After several days of their saying the damage is covered and making me send them all kinds of information and having a very hard time actually getting in touch with anyone, they denied the claim. Very obvious now why their rates are somewhat less than REAL insurance carriers.

-5 stars for the Hartford ! NOTICE to the good public , DO NOT USE THE HARTFORD for your ins. co . Here's 5 good reasons why.. #1 they will not send an investigator out to examine the conditions of the terrain and the environment in which the accident took place . #2 they will not care or offer you an opportunity to submit any evidence you may have regarding the accident . #3 they will make their determination of fault based upon some vague"bullet points" on some list in some insurance rule book which does not take in to consideration or factor in the "laws of traffic" , we'll mind you only the laws that support THEIR statements. #4 LaShanda Turner will treat you in a condescending manner . #5 Finally as reward for suffering through all this , they will raise your rates so high you won't be able to afford to drive anymore . As soon as I began talking with LaShanda Turner I felt disrespected and discriminated against . As if she had already determined me to be at fault without even hearing what I had to say. This is MY paid insurance agent supposedly representing MY best interest and from the beginning I felt like I was speaking to the other parties agent . Before she even finished taking my statement she stated to me it was very likely that I was at fault and at no time did she ask me or allow me to submit any photos of my vehicle, the other parties vehicle or the swerve and skid marks which were obvious as at is a one lane dirt driveway. I stated that the other party was exceeding the posted 5 mph speed limit, doing at least 20 mph as he came around the blind corner and could not stop in time so he swerved, slid sideways ,and stuck my car. At that time LaShanda Turner stated , and I quote ,"speed is irrelevant to insurance culpability, the laws of traffic do not apply to insurance determinations". Yet in the same breath she went on to say , and I quote ,"it only matters who was in their lane first" . Now that's a traffic law isn't it ??? Yes I know for certain it is as I know someone who was cited for improper lane travel . So right there you have a perfect example of a blatant heinousself contradiction and twisting application of the "traffic laws" to support your OWN MEANS. And furthermore it made no difference whatsoever when I explained to her it is a ONE LANE DIRT DRIVEWAY that services 2 duplexes, where it comes straight off the road then makes a Y for my duplex and continues on for the second duplex . I have just as much right to be in the driveway as he does . It should not be my fault that he was going too fast to stop. This accident was caused by excessive speed . However LaShanda Turner refused to even look at the facts. Furthermore I attempted to reach her cell phone for 3 days she did not call me back until I asked to speak to a supervisor , only then did I hear from her and she sounded annoyed and stated she would send me a link to send pictures "or whatever I thought might help my case " , but clearly she has already made her decision in this case.

This company more than doubled my rates because they say my car was prone to theft. There are Kia models that are prone to theft, mine is not one of them! Then, I canceled my policy but the "agent did not file the cancelation", which I'm pretty sure is a lie. They are billing me for months premiums after the cancellation of the policy. Avoid this company at all costss or you will be paying extreme costs.

I filed a claim for damage to the Lexus logo on the front grill of my car. I told them that I hired a company to transport my car from Texas to Colorado. In transport to that location the damage occurred. I provided my police report that was filed and gave them complete details regarding info on the insurance company covering the company that transported my vehicle. As soon as the repair work was completed they cancelled my policy. No accidents ever, no tickets not even a parking ticket. Paid my bills on time. Only to I found out when I login to renew my policy that I was cancelled.