The HartfordReviews of thehartford.com

I dislike going online purchasing car insurance. I went online and got a quote and thought I was purchasing full coverage Insurance. It was only liability. My advice to senior citizens to not go online to purchase insurance. Make sure you speak to an agent to make sure you are purchasing full coverage. Senior Citizens do not purchase insurance online speak to an agent to make sure you are getting the right Insurance.

We recently requested an auto insurance quote through AARP – The Hartford, expecting fair and competitive pricing given our strong driving history and financial background. Unfortunately, the experience was extremely disappointing.Our household consists of two drivers, ages 50 and 49, each with over 30 years of driving experience, clean records, excellent credit (700+), and homeownership. We sought coverage for two standard vehicles and provided full, accurate information. Despite every indicator of being preferred, low-risk customers, The Hartford quoted us over $5,000 every 6 months — nearly six times higher than our current premium of approximately $850 for identical coverage through Progressive. �We expected far better value considering the aggressive advertising we receive from AARP/The Hartford. We get monthly flyers promising "$597 average member savings" and exclusive discounts for bundling — yet our quote was outrageously inflated despite qualifying for every advertised benefit.Based on our experience, The Hartford’s rates through the AARP program appear significantly inflated and not aligned with competitive market standards. We strongly encourage other consumers to compare multiple quotes and not assume that an AARP-endorsed provider will automatically offer the best value.

Honestly ! Theeee worst! Having been injured to no fault of mine their process of receiving funds is grueling and awful! Disgusting! It’s 2026 nothing should be this difficult! Between them and railroad retirements it’s like we are in the 19th century

I had the Hartford for many years. The last year that i had them, my rates sky rocketed so I switched my auto insurance to a different company. I was paid in full through July 17th and my new insurance company took over on exactly July 17th. The Hartford sent me letters and told me I still owed them 220.00. I spoke with no less than 6 different people. Half of them told me I owed nothing and I was in good standing. The other half told me I owed the 220.00 and threatened me with being sent to collections. The people I spoke with that told me I owed said that it was for insurance provided after I had already switched insurance companies but that i am obligated to pay it. i got so tired of fighting it that i am now paying it off in payments so as to avoid collections and the hit to my credit rating. I know 100% that I owe them nothing, but am still stuck paying it. I would never recommend this insurance company to anyone. I would give them zero stars if that was possible.

Very satisfied with The Hartford! Their policies are clear, and the support team made the entire process simple from getting a quote to filing a claim.

The Hartford has been a dependable insurer for our home and auto policies. I appreciate how easy it is to manage policies online and how responsive their agents are when we have questions.

I’ve had a great experience with The Hartford so far. The coverage options are very comprehensive and the claims process was straightforward and quick. Definitely a reliable insurance company to work with.

Most incompetent insurance company you can imagine. Their payment gateway on their website has been offline for over a month. They won't take calls, all emails go to 'unmonitored' mailboxes. Based on their emails it appears they don't even know who their clients are or if their policy is active. Trying to renew a policy with a simple online payment is not possible. Contacting them is not possible. Resolving anything with them, even using insurance brokers who work with insurance companies is not possible. Steer clear of these scammers. I would hate to be in a position where I have to rely on them to cover any claims. Possibly the most incompetent insurance business on the face of the Earth. They couldn't even figure out how to renew policies for existing customers or how to reply to emails. No wonder they have no Google My Business profile publicly available! Thank you Trustpilot for allowing customers to showcase the truth about this company so as to warn others.