Donna S.
Shipping Gone Wrong
This was not necessarily the companies fault. My recent order was received damaged, several of the boxes were either mashed up or busted open. I was able to salvage some of the cartons as it was feeding time. The remaining food was placed in the fridge what wasn't mashed into the box which can only last a few days. Needless to say I was disappointed with this delivery. However, I do realize that this was not the fault of the company and that these things do happen during shipping.
Response from Happy HowlAug 14, 2026
We are so sorry to hear your box arrived in such rough shape—even though shipping is handled by carriers, how it arrives at your door is a direct reflection of us! Thank you so much for your kind understanding, and we’d love to make this right for you. Please reach out to us at [email protected] with a few photos of the damaged cartons so we can send out some replacement boxes right away!