David M.
Quality after the first shipment has…
Quality after the first shipment has gone down. The mix of the food went from 50%protein to about 30% the majority being rice and now potato. When I canceled my subscription, there was an error or something and it didn't fully cancel. So they shipped another shipment. When I got in touch with customer service to see if they could cancel and give a refund they said the couldn't even though the product had not shipped yet.
Response from Happy HowlOct 13, 2025
We’re very sorry to hear about your experience and understand your frustration. We take feedback about ingredient ratios and quality seriously, all Happy Howl recipes are designed to meet consistent nutritional standards. We wanted to clarify that the rice in our recipe makes up only about 8% of the total ingredients. It’s included in a small amount to support digestion and provide a balanced source of energy. As for the blended appearance, that’s completely normal — it’s due to the high protein content from real meat and whole-food ingredients. We blend our meals to ensure every bite delivers consistent nutrition and flavor for your pup. Your dog is still getting all the great nutrients they need, just in a naturally blended, protein-rich form. Thanks again for caring so much about what goes into your dog’s bowl, we do too! Regarding the subscription and cancellation issues, we sincerely apologize for the confusion and the inconvenience caused. We send upcoming order emails 2 days prior to your order shipping. If we don't hear from you during that 2 day window to cancel and the order has already been fulfilled and shipped, we can not stop the order.