margaret B.
My small dog doesn’t like it
My small dog doesn’t like it. I feel you need to refund money. I eas not even given ample opportunity to cancel the next order. You have poor customer service
Response from Happy HowlNov 14, 2025
We’re sorry to hear that your dog did not enjoy Happy Howl. As a reminder, our 30-day refund policy only applies to full-price purchases, and unfortunately, we are unable to issue refunds for discounted items or subscriptions that were not canceled within the designated time frame. We do send an “upcoming order” email two days before fulfillment, which allows customers the opportunity to make changes or cancel before the order ships. Once an order has been fulfilled, we are unable to stop it or issue a refund. We understand this may be frustrating and appreciate your feedback. We recommend donating any unopened food to a local shelter to ensure it is enjoyed safely by another pet. Thank you for understanding,