Sarah C.
Dog likes the product but... service.
My dog likes the product. But communication and shipping hasn't been consistent. My subscription was due yesterday. Hasn't arrived. No emails confirming shipping with tracking as I got with the 1st order. Last email I received warned that there could be delays during the Holiday. But I was supposed to receive Dec 4th. Not really a holiday rush time. I called the # on the website and there was no answer. Just a message saying "Busy." The food is a reach spending-wise (for us) so I expect better service.
Response from Happy HowlDec 8, 2025
We looked into your subscription and wanted to clarify that the order was scheduled to be fulfilled and shipped on 12/4, not delivered on 12/4. If you’d like to update your shipping frequency, you can do so directly in your subscription account. Also, please note that our business hours are Monday–Friday, so if you reach out over the weekend, a team member will follow up with you the following Monday. We appreciate your patience and are here to make sure your pups get their Happy Howl on time!