TheGuarantorsReviews of theguarantors.com

4.6377 reviews
Banking & Money
One World Trade Center, 48th Floor, New York, New York

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TheGuarantors

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About TheGuarantors

TheGuarantors helps renters get approved for the home of their choice, even when they don't meet traditional screening requirements. Our Lease Guarantee insurance solutions provide property owners and operators with financial protection against renter default, giving them confidence to approve more renters without added risk.Our application is free, 100% online, and takes 90 seconds to complete. Today, our solutions are available in 4M+ rental units nationwide and more than 400,000 families live in homes they may not have been approved for without TheGuarantors.We believe people are more than what's on their application. And that when renters have access to the home of their choice, they can focus on bringing the rest of their aspirations within reach.We believe people are more than what's on their application. And that when renters have access to the home of their choice, they can focus on bringing the rest of their aspirations within reach.

TheGuarantors (theguarantors.com) has 377 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.

Also known as: theguarantors.com
Website: theguarantors.com
Category: Banking & Money
Location: New York, New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 6% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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About TheGuarantors

TheGuarantors (theguarantors.com) has 377 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.

Also known as: theguarantors.com
Website: theguarantors.com
Category: Banking & Money
Location: New York, New York
Listed on Five Star Index: 2026

Mustafa E.

Aug 3, 2026

Avoid them!!

My advice: avoid them. I had no other choice but to use their services. Initially, they offered a bond worth twice my monthly rent, which was later reduced to 1.5 times the rent. During my lease, I unexpectedly lost my primary source of income. Although I had what was presented as insurance coverage through them, they claimed they would only honor it after the lease had ended. In my experience, that promise never translated into meaningful support. Rather than helping during a difficult financial situation, they acted like a debt collection agency, calling me every day demanding rent payments. The most disappointing part came after I secured a new job, paid off all my outstanding balances, and was ready to renew my lease. When my landlord requested a renewal of the bond, they declined it, leaving me without the support I had expected from their service.

Response from TheGuarantorsAug 3, 2026

We'd like to share a bit more about how our product works. Renters always have the choice of which apartment they'd like to move into, and the requirement of needing a Lease Guarantee is set by the building itself, not by TheGuarantors. When it comes to coverage, here's how it works: if you fall behind on rent, your landlord lets us know, and we'll reach out to encourage you to get caught back up before the balance grows. If your lease ends and there's still an outstanding balance, your landlord can file a claim against the bond; if we pay out on that claim, the renter is required to reimburse TheGuarantors as per the terms of our Lease Guarantee product. On the renewal side, we know it can be frustrating that approval isn't guaranteed. Each renewal is looked at fresh, based on your most current financial and payment history. Paying off a past balance is absolutely a positive step and something we take into account, but it's one part of a broader review, so it doesn't automatically mean renewal will be approved. Thank you for choosing us to help you secure your apartment last year; we're glad we could be part of that process. Applicants who are denied are welcome to reapply after 30 days. Circumstances can change, and a new application may lead to a different outcome.