TheGuarantorsReviews of theguarantors.com

Response from TheGuarantorsAug 10, 2026

We initiated your cancellation the same day we were made aware that you would not be proceeding with the Lease Guarantee, and our team acted as quickly as possible from there. To ensure your refund was processed correctly, we requested that you verify the payment method by which you wanted the funds returned, which is part of our standard refund process. We reached out by email the same day the cancellation was initiated to obtain that confirmation, and followed up again when we did not receive a response. Although you acknowledged our email to express dissatisfaction with our refund practices, you didn’t confirm your preferred method of payment. A manager also attempted to reach you by phone today but was unable to connect with you. At this time, we will refund your original method of payment. Please let us know as soon as possible if there are any issues this may cause, such as the account or card originally used being closed, as this can cause further refund delays.

Response from TheGuarantorsAug 10, 2026

We’d like to clarify how our product works. TheGuarantors' Lease Guarantee is designed to help renters qualify for apartments they may not otherwise be approved for, while providing the property with the required protection to move forward with the lease. We're glad you were ultimately able to use our services to move into your new home. TheGuarantors operates as a third-party guarantor service and is separate from the building where you applied. We're sorry to hear that you had some difficulties reaching the leasing office you were working with and understand the importance of having timely communication and support throughout the leasing process. While our team can’t assist with specific questions about your lease with the property, we are available seven days a week through phone, email, SMS, and self-service chat to answer any questions about the Lease Guarantee policy you purchased from us. We’re committed to being a reliable resource for renters when support is needed. Thank you for choosing TheGuarantors, and we wish you all the best in your new home!