TheGuarantorsReviews of theguarantors.com

4.6377 reviews
Banking & Money
One World Trade Center, 48th Floor, New York, New York

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TheGuarantors

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About TheGuarantors

TheGuarantors helps renters get approved for the home of their choice, even when they don't meet traditional screening requirements. Our Lease Guarantee insurance solutions provide property owners and operators with financial protection against renter default, giving them confidence to approve more renters without added risk.Our application is free, 100% online, and takes 90 seconds to complete. Today, our solutions are available in 4M+ rental units nationwide and more than 400,000 families live in homes they may not have been approved for without TheGuarantors.We believe people are more than what's on their application. And that when renters have access to the home of their choice, they can focus on bringing the rest of their aspirations within reach.We believe people are more than what's on their application. And that when renters have access to the home of their choice, they can focus on bringing the rest of their aspirations within reach.

TheGuarantors (theguarantors.com) has 377 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.

Also known as: theguarantors.com
Website: theguarantors.com
Category: Banking & Money
Location: New York, New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 6% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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About TheGuarantors

TheGuarantors (theguarantors.com) has 377 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.

Also known as: theguarantors.com
Website: theguarantors.com
Category: Banking & Money
Location: New York, New York
Listed on Five Star Index: 2026

Ernest

Aug 16, 2026

The Guarantors and Nova credit suck

The Guarantors and Nova credit suck! I was a cosigner for an apartment my daughter wanted to rent. I have $150,000 in a small local credit union and $17,000 per month of reocurring income direct deposited monthly. I found out later that the gauarantor is owned by nova credit. Both companies stated that they could not verify my income and demanded a $3200 up front payment to purchase rent insurance to make us elgible to rent the apartment. Apparently their AI was not coompatilble with my loocal credit union. They would not accept my monthly banking statements and payroll receipts as proof of income. As we were short on time we paid the nonrefundible $3200 to get the apartment. On top of this my credit score is 831. What a scam! My complalints fell on deaf ears.

Response from TheGuarantorsAug 18, 2026

Thank you for sharing your feedback, and we're sorry to hear about the frustration you experienced during this process. We'd like to clarify a few points. TheGuarantors does not set the requirement for a Lease Guarantee - that determination is made by the building as part of their leasing criteria. We're a third-party company independent from the property, and our role is limited to providing a Lease Guarantee when a building requires it or when an applicant elects to use our service. TheGuarantors is not owned by Nova Credit or vice versa. Nova Credit is simply one tool we use when evaluating Lease Guarantee applications. Regarding your proof of income, income verification is one of many factors we look at to assess whether we're able to approve an applicant for a Lease Guarantee or not. In your case, it looks like your application was approved and you were able to successfully secure your lease guarantee with us, which allowed you to move forward with the apartment. We understand that navigating the Lease Guarantee process during a time-sensitive move can be challenging. We appreciate you taking the time to share your experience and are glad we were able to help you and your daughter secure the apartment of your choice. If you have any additional questions or need further clarification, please don’t hesitate to reach out. We’re happy to help. Best regards, TheGuarantors Team