FashionPassReviews of thefashionpass.com

i placed an order to outright purchase items without signing up for a membership and found out they placed a recurring charge on my credit card for the amount of the items i purchased! i cant reach them via phone or text and the chat feature says they will get back to you is a few hours!! what?! i placed a freeze on my cc so they cant charge me again but i am so frustrated and feel taken advantage of. i thought they were a good site but now ill never shop with them again. i am also going to return the items for a refund. bad business

Do not use this rental service. I went to pause my membership, because the inventory is awful.. none of the things they advertise are ever available. Then they charged me for items I returned. It's a complete sham, most of the items are incredibly cheap and in poor condition. In addition to that, their customer service won't even reach out in a timely manner.

I have LOVED Fashion Pass, so much so I referred a friend last month. I am currently dealing with my first customer service issue. I returned all my items from my last order, yet I was charged for two items (one being a dress I never wore). Has this ever happened to anyone and how was it handled? It was to the tune of $200, so I am really hoping this gets resolved. Do I file a claim with FedEx?

DO NOT USE - GROSS CONDITIONS Do not use this service. A pair of pants from my last order arrived with chewed up gum stuck to the inside and they are refusing to refund me. I obviously cannot wear anything else that came in that order or order from them again knowing this is the condition of their clothes.

Every time I text Fashion Pass customer service I get a thorough, friendly and helpful response within 24 hours. Even more, they’re always helpful and offer a clear answer or solution. It’s such a relief compared to so many others out there to have a humanized and personalized reply :)

So kind and helpful! I have had an excellent experience with the FashionPass brand through both the quality of items and the customer service. Cannot recommend them enough!

I wanted to take a moment to share my incredible experiences with FashionPass customer service. Every time I've reached out for assistance, I've been met with exceptional service. FashionPass truly has one of the best customer service experiences I've ever encountered, and I am deeply appreciative of their support!

Fashionpass customer service is 12/10! They are quick, they’re always helpful & it is one of the best parts of FP!