FashionPassReviews of thefashionpass.com

Amazing customer service. When items I really wanted to rent were out of stock, Lexi and Courtney have made sure to keep me on the list and let me know when it was back in stock. They made this experience so easy for me. Clothes fit perfect and are expensive items for just a small membership fee! 10/10 recommend and I will continue renting from this website!

Avoid like the plague!!!! Customer service here is non-existent!!! Save your money and use Rent The Runway or Nuuly! Not only are their clothes far better, but FashionPass held me hostage and continued to charge my card after cancelling my subscription services MULTIPLE TIMES. It was bananas! When I requested a refund and to cancel my account, they continued to not cancel my account and also refused a refund. On their website "chat" you have to ask to cancel your account 5 times in order to even be directed to their cancellation page. This is highly unethical and does not follow their written terms of service via their website. They actually as a business are suing Rent The Runway because they own majority of market share and are blaming their low quality business on "competition" vs. simply investing in great customer service. I would never use FashionPass ever again and they will likely go out of business soon due to lack of customer centric treatment.

I used to really love this company, but then they changed their membership terms. They charged me a fee when my membership was on pause and did not respond to emails sent to customer service for a refund. They used to be very responsive. They also don’t inform you when your pause is about to expire. No longer recommend this company unless you want to dispute the charges with your bank.

I am on my first month, second order, so I'll update if things change but so far the service has been incredible. I chose Fashion Pass over the other options because their inventory seemed more "me" than the others - a lot of color and fun patterns vs standard Nordstrom vibes. (No shade!!) I am using Mounjaro so the clothing rental is great as I drop sizes. So far, even at an XL, I have not had issues with finding things in stock for me to rent and I've also been trying out some things I'd not normally wear so it's been fun to have the freedom to experiment. They ship from California and I am across the country in Maryland, I have never done expedited shipping but both orders have arrived to me in record time. I also ALWAYS recommend taking the time to return these rental service packages to a Fedex Dropoff Location to have it scanned in & save your receipt. It only took a few hours for my next order to be unlocked doing it this way.

Negative stars. The clothes are well worn, smelled and when you try to cancel they hold you hostage and continue to charge your card for months. The styles are dated and most items aren’t available when you try to rent. Rent the runway or even vintage shopping is better than this company. Stay away!!

Melanie was super helpful with customer service. She was quick to respond and very friendly. I appreciated working with her and gave me a better feeling about Fashion Pass working with her.

Do not use FashionPass. I wanted to pause my membership and they charged me for two more months anyways even though I didn't place any orders. They said my previous package was not returned, and when I complained they said they found the package but they still wont refund me for the previous unused months because that's their policy. It is such a scam. The cute items they advertise are never available and many of the items I did get were in poor condition, worn out with pilling all over the clothes, and they make it so difficult to pause or cancel your subscription. When I contacted customer service they won't actually do anything to help and just say it is policy and they cant give refunds. I would stay away, there are so many better rental options out there.

I recently had an urgent situation where USPS lost my package, which I needed for an out-of-state wedding. Maya went above and beyond to resolve the issue. She unlocked another shipment which was then delayed again! Thank you holiday shipping. Maya was exceptional the whole way through. She checked in on me and personally followed up with the carrier to ensure it was shipped directly to my sister's house in LA where I was flying into. Her exceptional service and constant updates throughout the process were truly impressive. Maya's dedication is the reason I will continue my subscription with Fashionpass. I love the heart behind your business and will always be a big fan. Thank y’all!