FashionPassReviews of thefashionpass.com

Any clothing rental company can supply excellent brands and goods but they don’t always nail the human aspect of buying and selling. I am in customer service (I am an account manager for a software company so I am keen on company representation) and FashionPass has provided the most outstanding customer service I have experienced with any company period. Jessica and her team are a pleasure to do business with and I always felt so taken care of! You guys run a great company! And the customer service reps really make the experience valuable. Anytime I had a question someone text or emailed me back promptly with explicit directions of how to accomplish what I was trying to do with my account. I knew an actual human being was on the other end of my inquiries and not a bot. Makes a huge difference!! Clothes I rented were great, the return process was easy and putting my account on a brief pause/cancellation was very straight forward. Some companies make it very difficult to do this and for a very great reason (purchasing a home) I had to freeze subscriptions for a while. I can’t wait to come back and continue renting clothing from Fashion Pass.

I’ve really enjoyed renting from fashion pass! I’ve had a subscription for over a year and have not experienced any issues until today when a dress arrived with a broken boning, however Sam on the customer service team via text solved my issue so quickly, she was super helpful, nice, and very efficient! Great customer service and great resolution should you experience any issues. Can’t recommend fashion pass enough!

I’ve been using fashion pass for 3 years. They have truly started to go down hill. The closes quality, availability, and selection are really suffering. But most of all their customer service. So sad about it..

Literally the worst experience I have EVER had. Nothing fit, everything was over worn and not clean. They are refusing to refund me for my experience. STAY AWAY!!!

Terrible customer service. All of my items arrived extremely wrinkled. They do not ship items in a garment bag. I reached out to customer service asking for a refund and to cancel my account. WORST response! They said well you can just "steam" them on low heat. Excuse me? Who has time to "steam" anything? The whole point of using a service such as this or rent the runway is to not have to deal with drycleaning etc. Also they refused to provide a refund? I didn't get to wear any of the items sent! I was a member of Rent the runway since 2015 never once did they ship items in a plastic bag. Also if there was an issue with a garment they apologized and addressed it right away. This is the worst rental service i have ever tried.

They use USPS for shipping, items take forever to get to you, and they don't ship out new items until the other items are received so you barely get to wear the clothes you are renting.

Much better service. Company very responsive to my concern and took care of problem. Happy New Tear.

I used Fashion Pass for my bachelorette party and going to rent my dress through them for my courthouse wedding! Everyone should take advantage of this amazing opportunity! They have the best brands, most stylish clothes, and it is all very reasonably priced. I have interacted with customer service twice and they are SO sweet, polite, helpful, and accommodating. Fashion Pass should be proud that the people representing their business are so wonderful and I am so happy to give them my business. Thank you so much for making it easy/affordable to get new clothes for such important events! If you are thinking about renting from Fashion Pass don’t hesitate, just do it!