FashionPassReviews of thefashionpass.com

Have used this company for a few months and for some reason this past month has been awful. For starters, I purchased a dress one month ago and was charged $120. Fast forward, 4 weeks later the dress NEVER came and no one from customer service will respond. In addition I had rented some items a few weeks ago and returned all of them. Today I received an email that they were charging me for a dress because I never sent it back. I am positive I sent it back but they’re telling me they can’t find it. Just save your time and energy and use “rent the runway” or a more popular and reliable company because this company has just been a big headache. Needless to say, I cancelled my membership and will not be using them again.

I bought a gold ASTR dress that never showed up. I have not been issued a refund.

Great clothing rental service for everyday, work or special events. Recently got some great pieces for a bachelorette. But beyond that, their customer service is fast, and VERY helpful. Shoutout to Pearl who was able to assist me, she rocks!

Really bummed with my overall experience. Ordered a pair of sunglasses and received an email confirming my order, then no further correspondence. No confirmation of shipment, no tracking number or information, and nothing further other than when I placed the initial order. I check continuously and when I reached out to customer service, I was told it was delivered on Tuesday (I reached out on Friday). I had absolutely no clue, which resulted in my package being nowhere to be found since I live in a busy apartment building. Customer service told me that "99% of the time" the packages show up and I could reach back out in 3 business days. Upon doing so, I had to continuously follow up for an answer and was told that due to their policy I had to report the package being missing within 24 hours of delivery. But - I had not received any notification of shipment nor delivery from them, which meant I didn't even have a chance to report as I was not made aware of the shipment. They said they could issue me a "half credit" to the site but that was the end of their policy. While I understand and feel for the customer service reps who helped me, I am extremely disappointed in how management/the higher ups (other than the customer service reps) handled the situation. Was looking forward to using the service in the future but now will steer clear and make sure my friends/family do as well.

I am new to FP and still learning the system. I received 2 dresses, one fit like a glove and the other didn’t. I reached out to customer service; I wanted to ensure I could reorder the dress I liked if I swapped the items, but it wasn’t available in my size. Amanda helped me out with my order at no extra cost in such a quick, sweet, efficient manner. I have had a great experience with FP so far and Amanda is the reason. Keep up the fantastic customer service. It’s so appreciated.

The fashionpass customer service team is always sooo helpful! I had a question about my order and Hannah from the customer service team got back to me right away. She went above and beyond to help me! They completely put their customer's first and it's just the most wonderful experience!

Excellent customer service! Very responsive and accommodating and extremely nice. Highly recommend!

Amanda, the customer service rep, is the best!! She has helped me multiple times to track down clothing and never fails to answer my questions. 5 star from me :)