FashionPassReviews of thefashionpass.com

I wish I read more reviews before starting Fashion pass. I had ONE successful order. I went to place a second and received someone else’s order . Customer service is nearly impossible to reach as you can only talk to them via email and it takes about 3 days for a reply. I signed up for this just for a trip where I needed nice clothing and didn’t even have the order in time :( There are so many clothing rental company’s out there so I have cancelled my membership and am going with another one.

An item is missing from my order. It has been 5 days with very little response and no resolution. I haven’t heard back from them in over 2 days now. Very poor customer service.

Clothes are cute Customer service sucks They are trying to charge me $600 for clothes that I returned saying that I purchased them. I messaged them last Wednesday about this and it’s now Monday with no update

The clothes look soooo well worn 😖 I rented 5 clothing items, & only 1 top was decent ish. I ended up wearing none of them. Might as well buy a cheap $10 dress from Ross.. cause the quality looked exactly the same. All wrinkled, crumpled & seems to have been worn like at least 50 times each

I unfortunately received the wrong order after a lot of back-and-forth the correct order came, they had shipped another duplicate order which was delivered to the wrong address. So I did not know I received a third order and could not get my credit because I did not know the third duplicate was received. I had to pay for shipping because they had multiple of the same barcodes was unhappy with no solution to remedy this. I basically paid for two months of service and got one month of clothes and a big headache!

The items you want in your size are likely not going to be available when you need them. If you wait too long then shipping could be delayed past the date when you need the item. It's a great idea in theory but in practice not so much. I like the trendy clothes but the shipping and lack of availability makes me not want to use this service. In response to the reply from FashionPass. I have asked your associates for alerts when certain items are in stock in inventory twice but I never get an alert. I’m not happy with the lack of follow through with that.

What a waste of money. What they don't show you when you sign up is that they don't have a lot of the featured/popular dresses in stock. I spent a few hours favoriting items for events throughout the month. Out of 4 exchanges, I never got any of my favorited items which was super frustrating. I didn't love the items I rented so I ended up not wearing them. I'm a size xs/small for reference. I eventually gave up and stopped bothering. I'm frustrated I ever signed up.

*UPDATE* They sent me a nice apology and refunded my money. I think they're just really struggling to get it together. I'll give them another star for trying and maybe try them again in a few years I finally received my first order (after a full week, and a 3 day delay...) and one of the items in my order smells so bad that I can't wear it, let alone even leave it out of the packaging. This is disgusting. A couple of other items... website is horrible and it's super glitchy. Doesn't work half the time. Selection of items is alright, but the fact you have to order accessories is stupid and useless and quite honestly a total waste. That ruins it for me (the smelly clothes and delay was the nail in the coffin). For the amount of money the subscription costs and the fact that "unlimited rentals" is advertised, I would think shipping time, cleanliness, and convenience is kind of important. I wouldn't have time to rent another package with the shipping delays. Especially when competing against Nully which I've used with a lot of success - they have it right. Go there instead. Customer service is non-existent. They sent a fake instagram DM with something like "oh no babe! sorry to hear that!" with no follow up or resolution. Packaging is like something you'd get from Forever 21 (not exactly appropriate when they're advertising "luxury brands"). And overall, this experience was just terrible. I was so excited to try Fashion Pass because I loved the concept, and unfortunately this service is not going to do it for me. It's been a total flop. Go use Nuuly and don't waste your time or money.