FashionPassReviews of thefashionpass.com

I love fashion pass! The clothes are so so cute and all the people that work for fashion pass are friendly, helpful and always fast to get back to you! I’m really pleased with fashion pass

FashionPass was so easy to use and had so many amazing options! I even used it when I was pregnant in my 2nd and 3rd trimester and still found great clothes!

I signed up with a first month 1/2 price, I contacted them regarding the process, when I needed to return the clothes by ao there was not misunderstandings. I also asked if There was a deadline to complete a cycle, they explained and I understood. The clothes did not Fit me well, i used 2 out of 5 items. I sent the clothes back but they charged me after four weeks of starting $125, I immediately tried to cancel and they said I could still use the other 5 items and the 10 items from the new charge. They said I had 3 days to complete all transactions, if I stayed active they would charge again for the next $125. I could not Even get the clothes on time. I asked for a refund and they dont even respond. I did not like at all thw fact that they have no phone number. Basically if you have an issue they can ignore it and I guess hope you go away. I am very disappointed DO NOT RECOMMEND Fashion Pasa.

I had an incredibly disappointing experience with FashionPass. I paused my account six months ago, and at the time, the email confirmation clearly stated: “If you change your mind and want to resume your membership, simply log in, go to My Account, and click ‘Cancel Pause’ from the My FashionPass tab.” Now, months later, my account was reinstated without my consent—even though I never logged in, unpaused my membership, or agreed to any terms. When I contacted customer service, they claimed my membership unpaused automatically after a set number of months, yet their own website states options for pausing for 1, 2, or 3 months. How does this add up? It doesn’t. I never received the so-called email they claim was sent notifying me of this change. Instead of helping, customer service gave me vague, unhelpful responses, refused to take accountability, or refund me whatsoever. It’s clear that FashionPass has changed its policies in a misleading and unethical way, prioritizing sneaky charges over customer satisfaction. I’ll be disputing this charge with my credit card company and will never be returning as a customer. Proceed with caution.

FashionPass has been an absolute nightmare to rent from. I was going on a winter vacation for the first time and as someone who lives in a warmer climate, I didn’t have many winter items in my wardrobe. I had seen all over online how great FashionPass was… so I decided to rent winter items for my trip. The clothes were cute, I’ll give them that. But that was all that was good. All the items smelled so strongly of chemicals that I was gagging trying to just try them on to make sure they fit. I ended up not wearing 3/5 clothing items because the smell was so miserable. When it came time to return the items, I returned all the items in their provided bag and sealed the bag with the adhesive strip that was on the bag. I took it to a Walgreens/Fedex drop off and from there it took 9 days to get to their warehouse in California. 9 days later I get a charge on my card for almost $600. Thankfully my CC company texted me and made sure it was a legit charge!! I went to my email to discover an email from FP stating my charge the for items I kept didn’t go through. I was beyond confused because I returned every single item that I had borrowed. After many emails back and forth they finally sent me a video of their warehouse worker opening my package. The package they opened looked to have been tampered with. It was scrunched down, folded over and looked to be half of the size of the bag I dropped off at Walgreens. The bag I returned was huge because it had 6 winter items in it and I only had enough space in the bag to barely fold over the flap and adhere it down with the adhesive that came on the bag. There was no extra tape or anything on the bag I returned. The video I got showed only two items being removed, which was so disheartening because I know I placed all 6 items in that bag. I have told them all of the information and even though they said they’d file a claim with FedEx and look into everything they are still holding me accountable and blaming me. I KNOW there are people out there who abuse systems like this but that is not me. I returned everything, followed their instructions to a tee, gave them all the information that I have but they refused to do anything. Someone at FedEx tampered with that bag and stole the top items but they clearly don’t want to go through the effort of proving I am right. I told them to at least get the video footage from Walgreens and compare what my bag that I dropped off looked like to the bag that they received at the warehouse, but they won’t. SAVE YOURSELF THE TROUBLE AND NEVER ORDER FROM THEM. It’s a nightmare. And their customer service sucks. You can only get ahold of them through email so nothing can even get resolved quickly because you’re waiting for hours in between each email. I’m telling you now, just buy the clothes you need!

Save your money and do NOT use fashion pass. I had placed an order on Feb 27 and it did not arrive until March 23rd. They would not extend my rental so I could even wear the clothes I ordered. So wasted $125 for nothing. Their customer service is horrible and they take no accountability for their mistakes. I will NEVER use this service again. Would recommend Nuuly or Rent the Runway over this trash company.

I signed up and initially it went well but unfortunately they hold the customer fully responsible for lost packages so there is nothing to do if it’s lost or stolen. You will still be charged. Also they often double charge in advance even if I am not using the 2x a month shipments. Quality over is poor since the items are rented so I would suggest to avoid wasting money here.

Horrible customer service. Nothing in my first order fit me, and the refused to give me a refund. Sizing options are not at all inclusive. Edited to add that after writing the above review, they did finally agree to process my refund.