FashionPassReviews of thefashionpass.com

I am LOVING Fashion Pass! All the clothing has been great quality!! Love the brands and amazing great customer service!!! I have recommended to so many of my friends.

Recently I had an issue wit returning the package. Usually, once I return at FedEx I'm able to order within the next couple of hours. When I brought this up to CS, Melanie was really on top of it! She sent an initial e-mail apologizing for the inconvenicene. I thought after two days she would have forgotten or just let my problem rock. But she didn't forget! She fixed my problem QUICKLY and I was able to order 2 days later. She was kind and responsive and I am REALLY impressed with the customer service I've received with FashionPass

Charged for the full membership when there was a $59 rate available. Said I was not eligible but only after I hit submit. The form was grayed out and it was impossible to see that I was signing up without the discounted rate. Predatory form, and was told there is no way to get a refund, even 2 seconds after the form was submitted. Nothing has been ordered and no way to reach customer service. Incredibly limited hours.

I unfortunately received the wrong order after a lot of back-and-forth the correct order came, they had shipped another duplicate order which was delivered to the wrong address. So I did not know I received a third order and could not get my credit because I did not know the third duplicate was received. I had to pay for shipping because they had multiple of the same barcodes was unhappy with no solution to remedy this. I basically paid for two months of service and got one month of clothes and a big headache!

FashionPass is seriously a lifesaver! I’ve been renting from them for a long time and they never disappoint. Whether I’m heading to a country festival, an EDM show, a fancy gala, a baby shower, or even a ‘bride-to-be’ event, they always have exactly what I need. Their selection is amazing — so many cute, trendy options for every kind of occasion, even those one-time events you don’t want to spend a ton of money on. Shipping is super fast, sizes are almost always available, and the reviews from other renters with measurements and sizing tips are a total game changer. Honestly, following their advice makes it nearly impossible to pick something that doesn’t fit. Also, I have to say, the way they pack everything is perfect. It’s so neat, organized, and ready to go that when I’m traveling, I just grab my pink bag, toss it into my suitcase, and boom, done!! No extra packing stress, no scrambling around last minute. And listen, if you fall in love with a piece (which you will!), their member discounts are seriously amazing. Plus, when they have their big sales, you better grab what you love ASAP because it goes fast. FashionPass has saved me so much money, kept my closet fresh, and made getting dressed for any event actually fun. Highly recommend! Ursula Versace

A few glitches with my order were handled seamlessly. Fashion pass went above and beyond to make a great experience for me. I highly recommend reaching out to their customer service team for any issues- they move mountains to make sure the customer is happy. Nice to see a business that places value on customer service these days. And the products are great too. This is a great service for anyone on a budget, or anyone concerned about sustainability. Cannot say this enough- 10 out of 10!

I’ve been using FashionPass since 2016 and honestly, it’s such a life hack. It helped me avoid impulse spending a ton on outfits for college date parties, and now it’s my go-to for weddings, bachelorettes, and work/conference fits. I love renting bold stuff I’d probably never normally buy, plus classic staples and denim I sometimes end up keeping (at their discount)! They carry all the brands I’d want to shop and the customer service is amazing. Can’t recommend it enough!

Fashion Pass has been amazing. My order get delivered in 2 days. So quick! I have had so many wedding and trips this year, its been great to be able to rent a variety of items. I also have been getting stuff to wear to the office. All the items are great brands that I probably wouldn't normally buy. 11/10 recommend.