The Farmer's DogReviews of thefarmersdog.com

Absolutely awful customer service.

My dogs absolutely loved The Farmers Dog food for years. Customer service is excellent. Top tier company.

If I could leave a negative review I would. My dog became very sick. As the doses increased her symptoms became significantly worse. So much so that she was vomiting and having uncontrollable diarrhea. She never received more that 75% of the small packs with her dry food. The moment I stopped feeding her the Farmers Dog Food the symptoms stopped.

As a long time customer, we have always praised the helpfulness from their team. However, I recently experience trying to make arrangements having food delivered to our hotel destination was impossible. Our flying time is over 8 hours making it difficult to take at take our gig food with us. The Farmers Dog refused to help us insure delivery date on our arrival. Seems they have grown to a call center reading off scripts and that personal touch of helping has been lost. Such a shame

I will never feed my pets anything but The Farmers Dog! I have been a pet owner all of my life and have never seen anything change my pets’ lives as has your food. We have two Cavalier King Charles Spaniels, one 3, one almost 14, two golden retrievers who are 4 and a slightly older labradoodle all of which actually dance on their hind legs in circles when they see your foot. At 5 exactly they sit and stare at us in anticipation. There has never been a dog treat they craved as they do your food. Your product, customer service. and caring are unsurpassable. It is very clear to us that you have and are extending the lives of these beloved family members. My happy happy pups and we are indebted to you for the amazing gift of health to our pups and for your prompt responses to any inquiries, even adjusting delivery schedules if we will be out of town. The dogs are all at perfect breed weights and even our 14 year old looks amazing and obviously feels so good. Our vet is so pleased as are we. We thank you from the bottom of our hearts for all you do for our family.

I can’t say enough good things about The Farmer’s Dog and their customer service. I recently reached out after an unfortunate situation that was completely outside of their control, and I was honestly blown away by the kindness, understanding, and level of care I received. They went above and beyond to help me and made me feel genuinely valued as a customer. It’s rare to receive this level of customer service anymore, and the experience made me even happier to continue being a loyal customer. On top of the amazing customer service, my dog absolutely loves the food! It gives me so much peace of mind knowing he’s getting proper nutrition and high-quality food that he genuinely gets excited to eat. We already loved The Farmer’s Dog, but knowing there’s such an amazing team behind the company makes me recommend them even more. Truly exceptional food and customer service!

Great customer service. The only draw back I could see was the pricing! It’s a bit pricey. My dog seemed to like it. Thought I could afford it, but it ended up up being almost the price of a low priced car payment. lol

This food gave two of my dogs pancreatitis. One has recovered and the other has not. I have tried everything to revive her health over the last month. She is getting an ultrasound today to find the extent of the damage, but as of now she will not eat and she’s in a lot of pain. So I basically spent $500 a month to slowly poison my dogs to death. They lie about the health of their food. This garbage has more than 44% fat in it. I am contemplating suing them. I am very, very angry and heartbroken that I may have to put my dog to sleep. Do not risk the health of your animals. If you want healthy then cook for them. There is a special place in hell for people who run a company like this.