Stephanie P.
The food itself was great—my dogs…
The food itself was great—my dogs absolutely loved it. Unfortunately, the billing practices were confusing and disappointing. I was billed on the 1st, then billed again on the 8th, even though customer service stated that billing occurs every 14 days. Fourteen days from the 1st would be the 15th, and I hadn’t even received the first box before the second charge was attempted. Because the billing didn’t align with delivery or the stated schedule, I ultimately canceled, which was frustrating because the product itself was excellent.
Response from The Farmer's DogJan 9, 2026
Hi Stephanie—we truly appreciate you sharing this feedback with us. We understand that there can be confusion surrounding delivery and billing dates. Hopefully, it's helpful to know that our recurring plan is designed to provide customers with a seamless experience using automatic deliveries, while also taking into account stock at home based on a customer's preferred order size. That said, we're sorry this experience fell short of expectations, as we always aim to provide the best that we're able. With this, one of our specialists has reached out to provide you with as much support as they can—we're here for you.



