The Epoch TimesThe Epoch Times is America’s fastest-growing independent news media. Founded in 2000, our mission is to bring you a truthful view of the world free from the influence of any government, corporation, or political party. We aim to tell you what we see, not how to think; we strive to deliver you a factual picture of reality that lets you form your own opinions.
The Epoch Times (theepochtimes.com) has 683 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Chris B.
Sometime I will read the contents of my newsletter from EET for my clients, they are senior, and they are so skillful for doing modern technology, it's hard for them to read, they more like to listen the audio book, and EET sends me the audio link with the article, so helpful.
Dawn H.
I'm being charged illegally for Epoch Times. Money taken from my PayPal account without my permission. No way to actually talk to someone to get a refund. I'm not happy
Response from The Epoch TimesJan 7, 2025
Dear Dawn, We’re sorry to hear about your frustration with billing and would like to help resolve this as quickly as possible. Please note that all subscriptions with The Epoch Times are set up with customer authorization and can be managed or canceled at any time through our online portal. To review or cancel your subscription, please visit our Customer Self-Service Portal here: https://ept.ms/CancelSub. If you need further assistance, you can also reach us by opening a support ticket here: https://help.theepochtimes.com/hc/en-us/requests/new Or you could give us a call at 833-699-1888 during the following hours: • Monday–Friday: 8:00 a.m. to 8:00 p.m. (ET) • Saturday–Sunday: 10:00 a.m. to 6:00 p.m. (ET) We’re committed to addressing your concerns and ensuring your issue is resolved. Best regards, The Epoch Times Customer Service
Luís N.
I have been an avid reader of The Epoch Times since 2012, and it remains one of the few newspapers, both online and in print, that upholds the values of quality, traditional journalism. With courage and integrity, it consistently sheds light on human rights violations, particularly in China. This newspaper has deepened my understanding of crucial topics, such as the infiltration of communist ideology in the West, and provided invaluable guidance during the Covid pandemic with reliable and practical advice. Its healthy and insightful content continues to help me make informed decisions about my life. I highly recommend subscribing to this outstanding publication.
Nikou B.
I really appreciate The Epoch Times for its focus on truth and tradition. The articles are well-researched and give a clear, balanced perspective on important issues. I feel like I can trust what I’m reading, and I enjoy how they highlight values that often get overlooked in other outlets. One of the few news-papers/outlets I still read!
Bindi M.
The Epoch Times has become the only newspaper I read. Unlike so many other news outlets, they actually put effort into balanced news. It’s neutral and does not solely focus on every little negative thing happening in this world. It gives hope and restored my faith in that there still exists a news outlet that doesn’t push propaganda through their news.
Jasmina Z.
Great paper, trustworthy news, and they’ve improved! After the past few months I’d say the writers have written even more balanced news reports, and focus on the facts, truth, tradition and hope.
Kaite
Horrible customer service! Bad experience with trying to cancel and get them to stop auto charging.
Response from The Epoch TimesJan 7, 2025
Dear Kaite, We’re sorry to hear about your experience with canceling your subscription. Please know that everyone can cancel their subscription quickly and easily online through our Customer Self-Service Portal. Simply visit [https://ept.ms/CancelSub] to manage or cancel your subscription at any time. If you’ve had any issues with this process, we’d be happy to help. You can also open a support ticket at [https://help.theepochtimes.com/hc/en-us/requests/new], or call us at 833-699-1888 during the following hours: • Monday–Friday: 8:00 a.m. to 8:00 p.m. (ET) • Saturday–Sunday: 10:00 a.m. to 6:00 p.m. (ET) We truly value your feedback and are committed to improving our service. Please let us know if we can assist further. Best regards, The Epoch Times Customer Service
Matt
You do a nice job. One confusing aspect was the subscription rate. I had to search a bit to find the 99.00 per year option.
